Cloud
Overview
Reviews
Privacy & Security
new
Support
Versions
Installation
Receive all the information needed to prioritise and resolve tickets, and save hours of engineering team time
In the support tool connected with Intalayer
- See all tickets currently in the Jira backlog: including their title, description, type and status
- Either link support conversations to an existing Jira ticket, or create a new Jira ticket from within your support tool.
- Receive daily insight reports and a prioritized list of your Jira backlog.
In Jira
- When a support conversation is linked to an existing ticket, Intalayer will transfer the description and attachments into your existing Jira ticket.
- See new Jira issues created using Intalayer, including descriptions and attachments.
- Receive the volume of support tickets related to your Jira backlog tickets.
Why use Intalayer?
- Save hours sourcing and analysing customer feedback
- Receive Support insights to inform prioritisation decisions
- Keep your engineers focused
- Zero effort required
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
Intalayer integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application