Easy Email Attachments for Service Desk
- Jira Service Management
Get real mail attachments in notification emails from Jira Service Management – no more portal links
Email attachments instead of links!
Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.
Easy to setup
Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.
Agents work as usual
There are no changes to Jira Service Management's comment interface. Agents can drag in issue attachments as normal, and no additional training is required.
Easy Email Attachments for Service Desk by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Management Server and Data Center.
The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the JSM portal.
Our two aims for the app are to ensure that:
- It should be as easy as possible to install and configure (less than 5 minutes)
- Agents should not have to change how they work with Jira Service Management to include attachments emails – no app-specific training, no fiddly additional UI or dialogs, just add attachments to comments as normal.
Simple and easy.
We welcome your feedback about the app and can provide support to get you up and running if you have problems. Please contact us via support.
See Getting started for a walk through of how get up and running in less than 5 minutes.
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