Additional time may be available from the app vendor.
About Data Center trials
OVERALL RATINGS
INSTALLS
72
SUPPORT
- Partner Supported
Key highlights of the appGet real mail attachments in notification emails from Jira Service Management – no more portal links
Email attachments instead of links!
Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.
Easy to setup
Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.
Agents work as usual
There are no changes to Jira Service Management's comment interface. Agents can drag in issue attachments as normal, and no additional training is required.
More details
Easy Email Attachments for Service Desk by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Management Server and Data Center.
The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the JSM portal.
Our two aims for the app are to ensure that:
- It should be as easy as possible to install and configure (less than 5 minutes)
- Agents should not have to change how they work with Jira Service Management to include attachments emails – no app-specific training, no fiddly additional UI or dialogs, just add attachments to comments as normal.
Simple and easy.
We welcome your feedback about the app and can provide support to get you up and running if you have problems. Please contact us via support.
See Getting started for a walk through of how get up and running in less than 5 minutes.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 11.0.4•for Jira Data Center 11.0.0 - 11.3.1
- Release date
- Jan 20th 2026
- Summary
- Email attachment encoding bug fixes
- Details
- Notification emails with attachments could be rejected by some mail servers with a “501 Syntax error – line too long” response. Base64-encoded attachment content is now wrapped at 76 characters per line to ensure MIME compliance (RFC 2045).
- In some server or client configurations, attachments were displayed as text files regardless of file extension. The app now explicitly sets the correct MIME content-type header for each attachment.
- Payment model
- Paid via Atlassian