15
Customers have installed this app in at least 15 active instances.
    by Devinitifor Jira Cloud
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Swiftly synchronize Jira and ServiceNow to make information exchange easier and faster

    Swiftly synchronize Jira and ServiceNow to make information exchange easier and faster

    Swiftly synchronize Jira and ServiceNow to make information exchange easier and faster

    Easily integrate various data objects

    Configure custom synchronisation connections

    Prevent data loss and communication delay

    To advance information exchange between Jira and ServiceNow, you can synchronize requests, issues, tickets, tasks, along with their attributes, fields, attachments, comments, and more.

    To best suit your needs, you can create custom mappers or converters to connect data objects between Jira and ServiceNow, such as ticket acceptation displayed as a Jira status change.

    Synchronized data is exchanged between Jira and ServiceNow within seconds via IssueSync mapping, preventing distortions or data loss. Thanks to this, you get current and reliable information.

    More details

    IssueSYNC for ServiceNow lets you seamlessly synchronize display of data between Jira and ServiceNow in a point-to-point, bidirectional integration. By boosting information exchange and simplifying communication, you can make cross-team and cross-tool cooperation more straightforward and efficient.

    With IssueSYNC for ServiceNow, you can:

    • automatically exchange data between Jira and ServiceNow.
    • synchronize data objects, such as issues, tickets, and tasks.
    • map fields, comments, and attachments.
    • avoid data delay, loss, or distortion.

    Once you install IssueSYNC for ServiceNow in your Jira, there is no need for additional apps on the ServiceNow side for integration. IssueSYNC for ServiceNow handles all aspects of the synchronization process.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Deviniti provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-07-21

    Summary

    Initial version

    Details

    IssueSYNC for ServiceNow lets you seamlessly synchronize display of data between Jira and ServiceNow in a point-to-point, bidirectional integration. By boosting information exchange and simplifying communication, you can make cross-team and cross-tool cooperation more straightforward and efficient.

    With IssueSYNC for ServiceNow, you can:

    • automatically exchange data between Jira and ServiceNow.
    • synchronize data objects, such as issues, tickets, and tasks.
    • map fields, comments, and attachments.
    • avoid data delay, loss, or distortion.

    Once you install IssueSYNC for ServiceNow in your Jira, there is no need for additional apps on the ServiceNow side for integration. IssueSYNC for ServiceNow handles all aspects of the synchronization process.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue SYNC for ServiceNow.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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