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Support
This is a supported app, so you may contact the partner (or support contact) for help:
Visit partner profileTo check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
Read the documentation.
App Description
Easily integrate various data objects
To advance information exchange between Jira and ServiceNow, you can synchronize requests, issues, tickets, tasks, along with their attributes, fields, attachments, comments, and more.
Configure custom synchronisation connections
To best suit your needs, you can create custom mappers or converters to connect data objects between Jira and ServiceNow, such as ticket acceptation displayed as a Jira status change.
Prevent data loss and communication delay
Synchronized data is exchanged between Jira and ServiceNow within seconds via IssueSync mapping, preventing distortions or data loss. Thanks to this, you get current and reliable information.
More details
IssueSYNC for ServiceNow lets you seamlessly synchronize display of data between Jira and ServiceNow in a point-to-point, bidirectional integration. By boosting information exchange and simplifying communication, you can make cross-team and cross-tool cooperation more straightforward and efficient.
With IssueSYNC for ServiceNow, you can:
- automatically exchange data between Jira and ServiceNow.
- synchronize data objects, such as issues, tickets, and tasks.
- map fields, comments, and attachments.
- avoid data delay, loss, or distortion.
Once you install IssueSYNC for ServiceNow in your Jira, there is no need for additional apps on the ServiceNow side for integration. IssueSYNC for ServiceNow handles all aspects of the synchronization process.
Version History
This app only has a cloud version.