ServiceNow Connector for Jira

by Empyra
for Jira Cloud, Jira Data Center 9.0.0 - 9.11.3 and more
60 installs
  • Supported
  • Jira Service Management
  • Jira Software

Connect your JIRA and ServiceNow instance

Jira ServiceNow Integration Connector Flow

Issues can be created and updated between JIRA and ServiceNow

JIRA ServiceNow Field Mappings

You can map fields and dropdown values between JIRA and ServiceNow, all natively in JIRA

JIRA issue to have ServiceNow Incident Number

All updates from ServiceNow & JIRA in real time

More details

  • If a user creates an issue in Jira then then the app creates an incident in ServiceNow.
  • The App syncs all values from Jira Issue to ServiceNow incident including component, reporter, assignee, custom fields, attachment, and comments based on the mapping of the fields.
  • If user updates incident in ServiceNow, the App updates the same values in the Jira issue.
  • The App shows link of the Jira issue key on the ServiceNow field and ServiceNow incident number on Jira Issue.
  • Users can easily track changes and sync between two different systems in an Audit Log.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy