
Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue
Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue
Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue
Create an SOS download link
Share the download link then Connect
Insert session logs
More details
Splashtop has now integrated with Jira to enable your technicians to remotely access/support/control the end-user's computers using the Splashtop On-Demand Support (SOS) service.
With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Jira Issues, It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the issue. Your users do not need to have any software pre-installed for all this to work.
Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security.
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Versions
Jira Cloud • Released 2020-06-11
Summary
First official release.
Details
Key features
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Splashtop On-Demand Support.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.