Splashtop On-Demand Support

by Splashtop
for Jira Cloud
1
82 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue

Create a SOS download link

Create an SOS download link

Share then connect

Share the download link then Connect

Close the support case

Insert session logs

More details

Splashtop has now integrated with Jira to enable your technicians to remotely access/support/control the end-user's computers using the Splashtop On-Demand Support (SOS) service.

With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Jira Issues, It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the issue. Your users do not need to have any software pre-installed for all this to work.

Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Splashtop On-Demand Support integrates with your Atlassian product. This remote service can:

  • Delete data from the host application
  • Write data to the host application
  • Read data from the host application