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    Splashtop On-Demand Support

    by Splashtopfor Jira Cloud
    Supported
    Splashtop supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Free app

    Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue

    Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue

    Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue

    Create a SOS download link

    Share then connect

    Close the support case

    Create an SOS download link

    Share the download link then Connect

    Insert session logs

    More details

    Splashtop has now integrated with Jira to enable your technicians to remotely access/support/control the end-user's computers using the Splashtop On-Demand Support (SOS) service.

    With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Jira Issues, It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the issue. Your users do not need to have any software pre-installed for all this to work.

    Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Splashtop provides support for this app.

    Vendor support resources

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    Versions

    Jira Cloud • Released 2020-06-11

    Summary

    First official release.

    Details

    Key features

  • Easily start a remote session to the user’s computer from within an issue.
  • Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
  • Automatically insert the session logs into the issue after closing the support session.
  • Remote sessions are fully encrypted.

    • Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Splashtop On-Demand Support.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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