Splashtop On-Demand Support
- Jira Service Management
Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue
Create a SOS download link
Create an SOS download link
Share then connect
Share the download link then Connect
Close the support case
Insert session logs
Splashtop has now integrated with Jira to enable your technicians to remotely access/support/control the end-user's computers using the Splashtop On-Demand Support (SOS) service.
With the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Jira Issues, It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted into the issue. Your users do not need to have any software pre-installed for all this to work.
Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security.
Privacy and security
Splashtop On-Demand Support integrates with your Atlassian product. This remote service can:
- Delete data from the host application
- Write data to the host application
- Read data from the host application