X Connector for Jira (Twitter)
- Jira Service Management
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Integrate Jira Service Management with Twitter Support channel & Automatically create tickets of public mentions & direct messages
Create tickets from X mentions and messages
X Connector for Jira (Twitter) boosts your ITSM level by automatically creating tickets from your X support channel public mentions and direct messages
Collaboration on X streams from Jira
Agents will be able to reply on X streams and direct messages from Jira which will facilitate JSM agent productivity and client satisfaction level
Customer's X replies as Jira comments
Once the customer replies on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira
More details
X Connector for Jira (Twitter) offers real-time access to X’s stream, allowing agents to receive, process, and collaborate on tweets, as requests, in a reactive manner.
Get the most out of X Connector for Jira
- link one or more X accounts with the related Jira Service Desk project
- Capture public mentions and direct messages on X as tickets
- Allow agents to respond to users by adding a public comment
- Replies will be added as a comment in Jira
** You can also integrate WhatsApp and Telegram with Jira Service Management using our social media integration apps:
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Convert direct message to Jira ticket