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Customers have installed this app in at least 2 active instances.
    by Infosystafor Jira Data Center 8.0.0 - 8.11.0 and more versions
    Versions available for Jira Data Center 7.2.0 - 7.13.15
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Infosysta supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The ultimate solution that integrates Jira Service Desk with Twitter to create requests from a Twitter stream and messages

    The ultimate solution that integrates Jira Service Desk with Twitter to create requests from a Twitter stream and messages

    The ultimate solution that integrates Jira Service Desk with Twitter to create requests from a Twitter stream and messages

    Public Mentions as Tickets

    Interactive Responds

    Integrates with Jira

    Automatically capture public mentions and direct messages as tickets

    It supports entirely new methods of customer interaction, where agents can respond to users' requests with a tweet, Just by adding a public comment.

    Once the customer replied on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira

    More details

    Twitter Connector for Jira offers real-time access to Twitter’s stream, allowing agents to receive, process, and collaborate on tweets, as requests, in a reactive manner.

    Get the most out of Twitter Connector for Jira

    • link one or more Twitter accounts with the related Jira Service Desk project
    • Capture public mentions and direct messages on Twitter as tickets
    • Allow agents to respond to users by adding a public comment
    • Replies will be added as a comment in Jira

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    50 users$600/year100 users$1,250/year250 users$2,000/year500 users$2,500/year750 users$2,750/year1000 & upAdditional pricing details

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Infosysta provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.1.1_J8 Jira Data Center 8.0.0 - 8.11.0 Released 2020-07-15

    Summary

    Improvements & Bug fixes

    Details

    - Add support to Jira 8.9.0 and above

    - Fix issue with the linked Twitter account

    - Fix issue with related tweets not loading

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Twitter Connector for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Twitter Connector for Jira. You're prompted to log into MyAtlassian. Twitter Connector for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Twitter Connector for Jira versions compatible with your instance, you can look through our version history page.

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