Twitter Connector for Jira

for Jira Cloud, Jira Server 9.0.0 - 9.11.1, Jira Data Center 9.0.0 - 9.11.1 and more
34 installs
  • Supported
  • Jira Service Management

Integrate Jira Service Management with Twitter Support channel & Automatically create tickets of public mentions & direct messages

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Create tickets from Twitter mentions and messages

Twitter Connector for Jira boosts your ITSM level by automatically creating tickets from your Twitter support channel public mentions and direct messages

Collaboration on Twitter streams from Jira

Agents will be able to reply on Twitter streams and direct messages from Jira which will facilitate JSM agent productivity and client satisfaction level

Customer's Twitter replies as Jira comments

Once the customer replies on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira

More details

Twitter Connector for Jira offers real-time access to Twitter’s stream, allowing agents to receive, process, and collaborate on tweets, as requests, in a reactive manner.

Get the most out of Twitter Connector for Jira

  • link one or more Twitter accounts with the related Jira Service Desk project
  • Capture public mentions and direct messages on Twitter as tickets
  • Allow agents to respond to users by adding a public comment
  • Replies will be added as a comment in Jira

** You can also integrate WhatsApp and Telegram with Jira Service Management using our social media integration apps:

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Twitter Connector for Jira integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


Convert direct message to Jira ticket