X Connector for Jira (Twitter)

for Jira Cloud, Jira Server 9.0.0 - 9.12.7, Jira Data Center 9.0.0 - 9.16.1 and more
  • Supported
  • Jira Service Management

Integrate Jira Service Management with Twitter Support channel & Automatically create tickets of public mentions & direct messages

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Create tickets from X mentions and messages

X Connector for Jira (Twitter) boosts your ITSM level by automatically creating tickets from your X support channel public mentions and direct messages

Collaboration on X streams from Jira

Agents will be able to reply on X streams and direct messages from Jira which will facilitate JSM agent productivity and client satisfaction level

Customer's X replies as Jira comments

Once the customer replies on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira

More details

X Connector for Jira (Twitter) offers real-time access to X’s stream, allowing agents to receive, process, and collaborate on tweets, as requests, in a reactive manner.

Get the most out of X Connector for Jira

  • link one or more X accounts with the related Jira Service Desk project
  • Capture public mentions and direct messages on X as tickets
  • Allow agents to respond to users by adding a public comment
  • Replies will be added as a comment in Jira

** You can also integrate WhatsApp and Telegram with Jira Service Management using our social media integration apps:

👉🏽 Follow us on: LinkedIn - Facebook - X

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

X Connector for Jira (Twitter) integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


Convert direct message to Jira ticket