Extra Fields for JSM (Version, Assignee, SLA, Custom Fields)

for Jira Cloud
202 installs
  • Supported
  • Jira Service Management

Empower your customers. Customize the request view and make extra (read only) fields visible to customers in JSM portal

Display Importent Fields in Customer Portal

Some example fields are: Components, Fix versions, Priority, Start date, Due date, Assignee, Labels, Approvers, Time tracking (estimated, remaining, spent), Attachments etc.

Supports Custom Fields

Do you use custom fields in addition default Jira fields? It supports custom fields like select options, labels, text etc.

Fields Configuration Per Project

Have multiple Service Desk projects? No problem.

You can configure fields per project from Service Desk project setting.

More details

Extra Fields (formerly released as Read Only Fields) for Jira Service Management allows you to display extra fields in customer portal.

For example, you might want to show customers time estimate, who is assigned, what priority a request is given etc. Customers will be able to view but not edit these fields themselves.

As part of initial release, we have added important but not all fields. If you need a field to be added, please let us know.

You can contact our support via Jira Service Desk or email at 💌 support@narva.net.

Looking for a feature that is missing? You can also send us feature request.

Do you use labels in Jira & JSM, but need to a way to manage them? Check our other app 👉 Label Management for Jira

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Extra Fields for JSM (Version, Assignee, SLA, Custom Fields) integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


Choose fields to display in Customer portal