Empower your customers. Customize request view and make extra (read only) fields visible to customers in Service Management portal
Display Importent Fields in Customer Portal
Some example fields are: Components, Fix versions, Priority, Start date, Due date, Assignee, Labels, Approvers, Time tracking (estimated, remaining, spent), Attachments etc.
Supports Custom Fields
Do you use custom fields in addition default Jira fields? It supports custom fields like select options, labels, text etc.
Fields Configuration Per Project
Have multiple Service Desk projects? No problem.
You can configure fields per project from Service Desk project setting.
More details
Extra Fields (formerly released as Read Only Fields) for Jira Service Desk allows you to display extra fields in customer portal. For example, you might want to show customers time estimate, who is assigned, what priority a request is given etc. Customers will be able to view but not edit these fields themselves.
As part of initial release, we have added important but not all fields. If you need a field to be added, please let us know.
You can contact our support via Jira Service Desk or email at support@bitwelt.atlassian.net.
Looking for a feature that is missing? You can also send us feature request.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
Extra Fields for Jira Service Management integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Gallery
Choose fields to display in Customer portal