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Extra Fields for JSM (Version, Assignee, SLA, Custom Fields)

works with Jira Cloud

OVERALL RATINGS

INSTALLS

211

SUPPORT

  • Partner Supported

TRUST SIGNALS

Showing details for Cloud

Key highlights of the appEmpower your customers. Customize the request view and make extra (read only) fields visible to customers in JSM portal

Display Importent Fields in Customer Portal

Some example fields are: Components, Fix versions, Priority, Start date, Due date, Assignee, Labels, Approvers, Time tracking (estimated, remaining, spent), Attachments etc.

Supports Custom Fields

Do you use custom fields in addition default Jira fields? It supports custom fields like select options, labels, text etc.

Fields Configuration Per Project

Have multiple Service Desk projects? No problem.

You can configure fields per project from Service Desk project setting.

Supporting media

More details

Extra Fields (formerly released as Read Only Fields) for Jira Service Management allows you to display extra fields in customer portal.

For example, you might want to show customers time estimate, who is assigned, what priority a request is given etc. Customers will be able to view but not edit these fields themselves.

As part of initial release, we have added important but not all fields. If you need a field to be added, please let us know.

You can contact our support via Jira Service Desk or email at 💌 support@narva.net.

Looking for a feature that is missing? You can also send us feature request.

Do you use labels in Jira & JSM, but need to a way to manage them? Check our other app 👉 Advanced Label Manager for Jira

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Extra Fields for JSM (Version, Assignee, SLA, Custom Fields) integrates with your Atlassian product

Version information

Version 3.3.0for Jira Cloud

Release date
May 7th 2025
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial