OVERALL RATINGS
INSTALLS
213
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEmpower your customers. Customize the request view and make extra (read only) fields visible to customers in JSM portal
Display Importent Fields in Customer Portal
Some example fields are: Components, Fix versions, Priority, Start date, Due date, Assignee, Labels, Approvers, Time tracking (estimated, remaining, spent), Attachments etc.
Supports Custom Fields
Do you use custom fields in addition default Jira fields? It supports custom fields like select options, labels, text etc.
Fields Configuration Per Project
Have multiple Service Desk projects? No problem.
You can configure fields per project from Service Desk project setting.
Supporting media
More details
Extra Fields (formerly released as Read Only Fields) for Jira Service Management allows you to display extra fields in customer portal.
For example, you might want to show customers time estimate, who is assigned, what priority a request is given etc. Customers will be able to view but not edit these fields themselves.
As part of initial release, we have added important but not all fields. If you need a field to be added, please let us know.
You can contact our support via Jira Service Desk or email at 💌 support@narva.net.
Looking for a feature that is missing? You can also send us feature request.
Do you use labels in Jira & JSM, but need to a way to manage them? Check our other app 👉 Advanced Label Manager for Jira
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 3.4.0•for Jira Cloud
- Release date
- May 12th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial