Extra Fields for Jira Service Management
Empower your customers. Customize request view and make extra (read only) fields visible to customers in Service Management portal
Display Importent Fields in Customer Portal
Some example fields are: Components, Fix versions, Priority, Start date, Due date, Assignee, Labels, Approvers, Time tracking (estimated, remaining, spent), Attachments etc.
Supports Custom Fields
Do you use custom fields in addition default Jira fields? It supports custom fields like select options, labels, text etc.
Fields Configuration Per Project
Have multiple Service Desk projects? No problem.
You can configure fields per project from Service Desk project setting.
Extra Fields (formerly released as Read Only Fields) for Jira Service Desk allows you to display extra fields in customer portal. For example, you might want to show customers time estimate, who is assigned, what priority a request is given etc. Customers will be able to view but not edit these fields themselves.
As part of initial release, we have added important but not all fields. If you need a field to be added, please let us know.
You can contact our support via Jira Service Desk or email at email@example.com.
Looking for a feature that is missing? You can also send us feature request.
Privacy and security
Extra Fields for Jira Service Management integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Choose fields to display in Customer portal