Crumbs CRM for Jira
- Jira Service Management
- Jira Software
Capture relevant information about your customers and show it in context to your Jira users
Single source of truth
All of your customer organizations can now be managed easily in one centralised location. Organizations from Jira Service Management are automatically synced so that you can capture more information about them in Crumbs.
Easily capture information about your customers
Use fields to capture information about customer organizations. Create your own custom fields to store information that is relevant to your service and business teams.
View customer information in context
View information about your customer organizations in context, by linking a Jira issue to a customer in Crumbs. Remove the need for users to navigate to an external CRM to access and edit key information.
Crumbs is a simple CRM that can be used by support and business teams.
- Manage your customer organizations in one central place.
- Create custom fields to capture the information that your teams need.
- Easily search for customers using our newly designed home page.
- View information in-context using the Crumbs glance in Jira issues.
- Search for linked issues by using our built-in JQL functions.
- Import and export your data in CSV.
- Control user access using global and project permissions.
Common use cases:
- Support: when somebody raises a request, check what support entitlement their organization has first!
- Sales: when using Jira to manage your sales pipeline, link your leads to prospects in Crumbs so that your sales colleagues can see relevant information at a glance.
- Marketing: when using Jira to manage your campaigns, link one or more customers to campaign tickets.
Crumbs are small but very important pieces of something much bigger, just like customers upon which business success depends.
Privacy and security
Crumbs CRM for Jira integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Use the Crumbs glance to easily link issues in Jira to customers in Crumbs