Crumbs: simple CRM for Jira and JSM

for Jira Cloud
38 installs
  • Supported
  • Jira Service Management
  • Jira Software

Bring context to customers in Jira with a simple customer management tool

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Central customer data repository

Replace the need for clunky and expensive CRM tools: Crumbs is the simple and easy to use alternative.

Easy info capture & editing

Easily add and edit customer information through fields within Crumbs. The simple CRM enables you to focus on other mission-critical work.

In-context customer info

Link a Jira issue to a customer by using the Crumbs glance - removing the need for users to navigate to an external CRM to access and edit key customer information.

More details

** Now with an improved look and feel **

Bring context to customer information with Crumbs - the simple CRM.

Key features include:

  • Centralised customer management in Jira
  • Easy search and retrieval using the home page
  • In-context customer information using the Crumbs 'glance' in Jira issues - making it simple for users to view and edit linked customers without having to navigate to 3rd party apps
  • Multiple custom field types for capturing the information that you need
  • Built-in JQL support for searching for linked issues
  • Data import and export (CSV)
  • Seamless integration with Jira and Jira Service Management
  • Global and project permissions for controlling user access
  • Build an atlas of unified customer data accessible across multiple teams e.g. IT, Sales, Marketing etc.
  • Next-gen project compatibility

Crumbs are small but very important pieces of something much bigger, just like customers upon which business success depends.

Start your 30-day free trial and bring Crumbs into your organisation!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Crumbs: simple CRM for Jira and JSM integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


Use the Crumbs glance to easily link issues in Jira to customers in Crumbs