33
Customers have installed this app in at least 33 active instances.
    by New Verve Consultingfor Jira Cloud
    Supported
    New Verve Consulting supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Bring context to customers in Jira Software and Jira Service Management with Crumbs - the simple customer data management tool

    Bring context to customers in Jira Software and Jira Service Management with Crumbs - the simple customer data management tool

    Bring context to customers in Jira Software and Jira Service Management with Crumbs - the simple customer data management tool

    Central customer data repository

    Easy info capture & editing

    In-context customer info

    Replace the need for clunky and expensive CRM tools: Crumbs is the simple and easy to use alternative.

    Easily add and edit customer information through fields within Crumbs. The simple CRM enables you to focus on other mission-critical work.

    Link a Jira issue to a customer by using the Crumbs glance - removing the need for users to navigate to an external CRM to access and edit key customer information.

    More details

    Bring context to customer information with Crumbs - the simple CRM.

    Key features include:

    • Central customer atlas within Jira software
    • Easy search and retrieval using the home page
    • In-context customer information using the Crumbs 'glance' in Jira issues - making it simple for users to view and edit linked customers without having to navigate to 3rd party apps
    • Multiple custom field types for capturing the information that you need
    • Built-in JQL support for searching for linked issues
    • Data import and export (CSV)
    • Seamless integration with Jira and Jira Service Management
    • Global and project permissions for controlling user access
    • Build an atlas of unified customer data accessible across multiple teams e.g. IT, Sales, Marketing etc.
    • Next-gen project compatibility

    Crumbs are small but very important pieces of something much bigger, just like customers upon which business success depends.

    Start your 30-day free trial and bring Crumbs into your organisation!

    Reviews for cloud

    (2)
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    by Nick Wheeler on 2021-02-26
    As of this writing (26Feb2021), the app doesn't really work. It's a good start, but there's a LOT of work left to be done. Examples: * You can't correctly enter your own value in the "City" field, and you can't change any value you enter * There's no way to distinguish between a customer and an organization * Due to the above, there's no way to associate customers and organizations * After installation, the app only partially syncs with your existing Service Desk customers (if you have any) It's too bad this works so poorly right now, because it would've been just perfect for my organization's needs. I'm hopeful I can re-evaluate this at some point in the future and improve the review. As of today, I cannot recommend it at all.
    Was this review helpful?YesNo
    New Verve Consulting

    Hi Nick - we're really sorry to hear that you're not happy with the app.

    We have a comprehensive product backlog that we are working through this year and some of our planned features will hopefully bridge the gaps for you in time.

    I've provided specific responses to the examples you've given below:

    • City field - I can see you've raised a support request for this and the team are assessing as I write this. City and Country are shipped with some default options (see here: https://confluence.newverveconsulting.com/display/CRUMBS/Importing+and+exporting), however, it is possible to add your own values. As you've noted, it's not currently possible to edit these additional values.
    • Distinguishing between customers and organizations. Crumbs was designed it its current guise at least, to capture additional meta-data at the organization level - we refer to 'organizations' as customers in Crumbs. A page for managing customer contacts (individuals) is planned, but most likely towards Autumn 2021. In the meantime, there are user picker fields available for you to attribute contacts to customers.
    • Partial sync - could you please raise a support request regarding this? We are not currently aware of any issues in syncing service desk organizations. It would be great if you could provide a bit more information so that we can diagnose and fix.

    Thanks again for trying out Crumbs. We really appreciate you being honest and sharing your feedback which will ultimately help us to improve the offering.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    New Verve Consulting provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-06-08

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Crumbs: simple CRM for Jira and JSM.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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