17
Customers have installed this app in at least 17 active instances.
    by New Verve Consultingfor Jira Cloud
    Supported
    New Verve Consulting supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Bring context to customer information in Jira with Crumbs - the simple customer data management tool

    Bring context to customer information in Jira with Crumbs - the simple customer data management tool

    Bring context to customer information in Jira with Crumbs - the simple customer data management tool

    Central customer data repository

    Easy info capture & editing

    In-context customer info

    Replace the need for clunky and expensive CRM tools: Crumbs is the simple and easy to use alternative.

    Easily add and edit customer information through default and custom fields within Crumbs, enabling you to focus on other mission-critical work.

    Link a Jira issue to a customer by using the Crumbs glance - removing the need for Jira and Jira Service Desk users to navigate elsewhere to access key customer information.

    More details

    Bring context to customer information with Crumbs - the simple customer data management tool.

    Key features include:

    • Central repository within Jira which stores high-level customer information
    • Easy search and retrieval using the home page
    • In-context customer information using the Crumbs 'glance' in Jira - making it simple for users to see linked issues without having to navigate to 3rd party apps
    • Multiple custom field types for capturing the information that you need
    • Built-in JQL support for searching for linked issues
    • Data import from CSV
    • Seamless integration with Jira and Jira Service Desk
    • Global and project permissions for controlling user access
    • Unified customer data accessible across multiple teams e.g. IT, Sales, Marketing etc.
    • Next-gen project compatibility

    Crumbs are small but very important pieces of something much bigger, just like customers upon which business success depends.

    Start your 30-day free trial and bring Crumbs into your organisation!

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    New Verve Consulting provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-10-12

    Summary

    Minor version update

    Details

    This release is packed full of new features!

    With our new project permission, you get to decide who can use the Crumbs glance in Jira issues and in which Jira projects.

    We've improved navigation. If you'd like to see which issues are linked to a customer, you can now access them with a simple click.

    We've added a new user picker field, improved the usability of the home page, and so much more!

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Crumbs - simple CRM for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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