Crumbs CRM for Jira
- Jira Service Management
- Jira Software
Capture relevant information about your customers and show it in context to your Jira users
Single source of truth
All of your customer organizations can now be managed easily in one centralised location. Organizations from Jira Service Management are automatically synced so that you can capture more information about them in Crumbs.
Easily capture information about your customers
Use fields to capture customer information that is relevant to your business. Create your own custom fields and group them into sections so that your business and support teams can find information easily.
View customer information in context
View information about your customer organizations in context, by linking a Jira issue to a customer in Crumbs. Remove the need for users to navigate to an external CRM to access and edit key information.
Crumbs is a simple CRM for support and business teams.
- Manage your customer organizations in one central place
- Create custom fields and arrange them in sections to capture the information that your teams need
- Easily search for and segment your customers
- View information in context using the Crumbs glance in Jira issues
- Search for linked issues by using built-in JQL functions
- Import and export your data in CSV
- Control user access using global and project permissions
- Build apps and integrate with the Crumbs REST API
Common use cases:
- Support: when a request is raised, check what support entitlement the user's organization has first!
- Sales: when using Jira to manage your pipeline, link your leads to prospects in Crumbs so that your colleagues can see relevant info at a glance.
- Marketing: use Jira to manage your campaigns and link customers to campaign tickets
Crumbs are small but very important pieces of something much bigger, just like customers upon which business success depends.
Privacy and security
Crumbs CRM for Jira integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Use the Crumbs 'Linked Customers' glance to easily link issues in Jira to customers in Crumbs