Explain complex ideas with pre-recorded video messages
Explain complex ideas with pre-recorded video messages
Explain it with a Loom video
Get the right context, watch a Loom Video
Close more issues in Jira Service Management
Use video messaging to help explain and add context to your issue. It's faster and easier than typing. Create an issue, record a Loom, and insert it into the description, without switching tabs or breaking your workflow.
Understand your teammates better. Watch a Loom video added to an issue, right inside of Jira and Jira Service Management without switching tabs or breaking your workflow.
Close more tickets and maintain customer satisfaction. Customers can show you their issue with a video message and you can reply with a video screen recording. Loom is so much easier than trying to explain it in writing.
More details
The Loom Chrome Extension allows you to record a Loom video right inside of Jira and Jira Service Management, preview and insert it, without switching tabs or breaking your workflow.
Loom is the leading video messaging for work platform. Loom combines the expressiveness of video with the convenience of messaging, it's a new, more effective way of communicating with co-workers and customers.
Pre-record a video on Loom to communicate better across timezones, provide or request feedback, share a complex thought, walkthrough a PR, explain designs and so much more –– all without scheduling a meeting or writing a long note.
"This integration is AMAZING! It really helps keep the context in the ticket we're working in and I don't have to copy the link and paste it in anymore. We usually use Loom to walk through our Figma prototypes and explain the reasoning so we don't have to do as many meetings. This really helps ease our workload." – Colin Wilson, Product Design, Tide Cleaners.
Reviews for cloud
(6)Sign in to write a review
Reviews for server
(6)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Reviews for Data Center
(6)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Cloud Pricing
Server Pricing
Data Center Pricing
Loom provides support for this app.
Vendor support resources
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-06-08
Summary
Ability to use Loom within Jira and Jira Service Management
Details
- Jira
- You can now record a Loom in a Jira ticket using the "Record a Loom" button
- You can preview your Loom before saving it in the ticket
- Loom now unfurls in Jira, so you can watch a Loom in Jira ticket
- Jira Service Management
- Customers can record a Loom and insert it into their issue
- If your customer records a Loom showing their issue, as the agent, you can watch the Loom within Jira Service Management
- You can respond to a customer issue with a Loom and launch your recording right from Jira Service Management
Installation
- You need to be using Google Chrome for this integration to work. If you already have Loom’s Chrome Extension installed, you can use Loom in Jira Cloud and Jira Service Management Cloud. Just open Jira Cloud or Jira Service Management Cloud, and you’ll see the “Record a Loom” button when creating or responding to an issue.
- If you don’t have the Loom Chrome Extension, it only takes a minute to install. Download the Loom Chrome Extension and then open Jira or Jira Service Management.
- For more information see our Help Article.
Similar apps
