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    by Loomfor Jira Cloud
    Supported
    Loom supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Get it nowFree app

    Solve issues quickly and close service tickets faster with the power of Loom video messaging

    Solve issues quickly and close service tickets faster with the power of Loom video messaging

    Solve issues quickly and close service tickets faster with the power of Loom video messaging

    Add context with a Loom video

    Get context by watching a Loom Video

    ​Close more issues in Jira Service Desk

    Use video messaging to help add context to your issue. It's faster and easier than typing.Create an issue, record a Loom video, and insert it into the description, without switching tabs or breaking your workflow.

    You can watch a Loom video your teammate added to an issue, right inside of Jira and Jira Service Desk without switching tabs or breaking your workflow.

    As a Service Desk agent, close more tickets and maintain customer satisfaction with Loom. Customers can show you their issue with a video message and you can reply by demonstrating how to solve their issue with a video.

    More details

    The Loom Chrome Extension for Jira allows you to record a Loom video right inside of Jira and Jira Service Desk without switching tabs or breaking your workflow.

    Loom helps teams get work done by combining the expressiveness of video with the convenience of messaging. It's a more efficient and effective way of communicating with co-workers and customers.

    We are on a mission to empower everyone at work to communicate more effectively and get ahead, wherever they are."This integration is AMAZING! It really helps keep the context in the ticket we're working in and I don't have to copy the link and paste it in anymore. We usually use Loom to walk through our Figma prototypes and explain the reasoning so we don't have to do as many meetings. This really helps ease our workload." – Colin Wilson, Product Design, Tide Cleaners

    Reviews for cloud

    (6)
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    by Tim Olshansky on 2020-06-09
    Loom has made it easier to communicate intent more effectively and clearly substantially reducing the time taken to respond or resolve issues. Has kept conversations more contextual and focused. Highly recommend.
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    by Vinay Hiremath on 2020-06-09
    I appreciate the ability to view videos without having to go to Loom. Staying in flow of reading the ticket and working in Atlassian is huge.
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    by Prema Nagarajan on 2020-06-09
    Very useful to be able to record a loom from Jira Software and JSD, especially for longer conversations like describing a bug or clarifying a requirement. Better results and less frustration due to increased clarity in communication Absolutely love it!
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    by Yoann Jaspar on 2020-06-08
    Amazing tool! So convenient to convey complex and detailed concepts to the team while still being personable!
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    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Loom provides support for this app.

    Vendor support resources

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-06-08

    Summary

    Ability to use Loom within Jira and Service desk

    Details

    • Jira
      • You can now record a Loom in a Jira ticket using the "Record a Loom" button
      • You can preview your Loom before saving it in the ticket
      • Loom now unfurls in Jira, so you can watch a Loom in Jira ticket
    • Jira Service Desk
      • Customers can record a Loom and insert it into their issue
      • If your customer records a Loom showing their issue, as the agent, you can watch the Loom within Jira Service Desk
      • You can respond to a customer issue with a Loom and launch your recording right from the Service Desk

    Installation

    • You need to be using Google Chrome for this integration to work.If you already have Loom’s Chrome Extension installed, you can use Loom in Jira Cloud and Service Desk Cloud. Just open Jira Cloud or Jira Service Desk Cloud, and you’ll see the “Record a Loom” button when creating or responding to an issue.
    • If you don’t have the Loom Chrome Extension, it only takes a minute to install. Download the Loom Chrome Extension and then open Jira or Service Desk.
    • For more information see our Help Article.

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