Chat for JIRA Service Management Cloud

for Jira Cloud
82 installs
  • Supported
  • Jira Service Management
Cloud

Supercharge your JIRA Service Management with live chat for proactive customer support

Chat widget on customer portal

On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.

Agent view shows all active chats and old chats

Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.

Create issue from a chat

Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.

More details

Chat with your customers in real-time.

With a chat widget available on customer portal resolve customer queries faster.

  • Quick, personal, and efficient resolutions.
  • No external 3rd party software required.
  • Instant notification pop-up for new chats
  • Dedicated Chat dashboard view for agents
  • Create issues from chat to keep track
  • Customizable portal
  • Filter chats based on agents & visitors
  • Transfer chats to other agents
  • Language support for portugese , french, german locale, in case looking for other languages we will get it added.
  • Embed chat widget on your customer facing websites

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Chat for JIRA Service Management Cloud integrates with your Atlassian product. This remote service can:

  • Administer the host application
  • Administer Confluence spaces
  • Administer Jira projects
  • Delete data from the host application

Gallery

Chat History view