
Supercharge your JIRA Service Management with live chat for proactive customer support
Supercharge your JIRA Service Management with live chat for proactive customer support
On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.
Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.
Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.
More details
Chat with your customers in real-time.
With a chat widget available on customer portal resolve customer queries faster.
- Quick, personal, and efficient resolutions.
- No external 3rd party software required.
- Instant notification pop-up for new chats
- Dedicated Chat dashboard view for agents
- Create issues from chat to keep track
- Customizable portal
- Filter chats based on agents & visitors
- Transfer chats to other agents
- Language support for portugese , french, german locale, in case looking for other languages we will get it added.
- Embed chat widget on your customer facing websites
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Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Amrut Software Pvt Ltd provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-01-22
Summary
Admin scope added
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Chat for JIRA Service Management.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.