Skip to:

Chat for JIRA Service Management Cloud

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

Showing details for Cloud

Key highlights of the appSupercharge your JIRA Service Management with live chat for proactive customer support

YouTube's thumbnail image for the video.

Chat widget on customer portal

On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.

Agent view shows all active chats and old chats

Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.

Create issue from a chat

Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.

Supporting media

More details

Chat with your customers in real-time.

With a chat widget available on customer portal resolve customer queries faster.

  • Quick, personal, and efficient resolutions.
  • No external 3rd party software required.
  • Instant notification pop-up for new chats
  • Dedicated Chat dashboard view for agents
  • Create issues from chat to keep track
  • Customizable portal
  • Filter chats based on agents & visitors
  • Transfer chats to other agents
  • Language support for portugese , french, german locale, in case looking for other languages we will get it added.
  • Embed chat widget on your customer facing websites

Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Integration permissions

  • Chat for JIRA Service Management Cloud integrates with your Atlassian product

Version information

Version 1.2.3-ACfor Jira Cloud

Release date

Jul 14th 2022

Summary

Minor version update

Details

Minor version update

Payment model

Paid via Atlassian

License type

Commercial

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation

Follow