OVERALL RATINGS
INSTALLS
50
SUPPORT
- Partner Supported
Key highlights of the appSupercharge your JIRA Service Management with live chat for proactive customer support
Chat widget on customer portal
On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.
Agent view shows all active chats and old chats
Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.
Create issue from a chat
Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.
Supporting media
More details
Chat with your customers in real-time.
With a chat widget available on customer portal resolve customer queries faster.
- Quick, personal, and efficient resolutions.
- No external 3rd party software required.
- Instant notification pop-up for new chats
- Dedicated Chat dashboard view for agents
- Create issues from chat to keep track
- Customizable portal
- Filter chats based on agents & visitors
- Transfer chats to other agents
- Language support for portugese , french, german locale, in case looking for other languages we will get it added.
- Embed chat widget on your customer facing websites
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Chat for JIRA Service Management Cloud integrates with your Atlassian product
Version information
Version 1.2.3-AC•for Jira Cloud
Release date
Jul 14th 2022
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial