Chat for JIRA Service Management Cloud
Supercharge your JIRA Service Management with live chat for proactive customer support
Chat widget on customer portal
On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.
Agent view shows all active chats and old chats
Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.
Create issue from a chat
Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.
Chat with your customers in real-time.
With a chat widget available on customer portal resolve customer queries faster.
- Quick, personal, and efficient resolutions.
- No external 3rd party software required.
- Instant notification pop-up for new chats
- Dedicated Chat dashboard view for agents
- Create issues from chat to keep track
- Customizable portal
- Filter chats based on agents & visitors
- Transfer chats to other agents
- Language support for portugese , french, german locale, in case looking for other languages we will get it added.
- Embed chat widget on your customer facing websites
Privacy and security
Chat for JIRA Service Management Cloud integrates with your Atlassian product. This remote service can:
- Administer the host application
- Administer Jira projects
- Delete data from the host application
- Write data to the host application
Chat History view