61
Customers have installed this app in at least 61 active instances.
    by Amrut Software Pvt Ltdfor Jira Cloud
    Supported
    Amrut Software Pvt Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Supercharge your servicedesk with live chat for proactive customer support

    Supercharge your servicedesk with live chat for proactive customer support

    Supercharge your servicedesk with live chat for proactive customer support

    Chat widget on customer portal

    Agent view shows all active chats and old chats

    Create issue from a chat

    On every customer portal a chat widget is available on footer of the page. Customer can initiate a chat simply by clicking on the same.

    Through agent view , agents can see all active chats and old chats as well. Agent can reply to customers in realtime and ask for more information.

    Agents also have ability to create issues from chat for further followup in case required. Complete chat transcript is copied in chat description for ease of access.

    More details

    Chat with your customers in real-time.

    With a chat widget available on customer portal resolve customer queries faster.

    • Quick, personal, and efficient resolutions.
    • No external 3rd party software required.
    • Instant notification pop-up for new chats
    • Dedicated Chat dashboard view for agents
    • Create issues from chat to keep track
    • Customizable portal
    • Filter chats based on agents & visitors
    • Transfer chats to other agents
    • Language support for portugese , french, german locale, in case looking for other languages we will get it added.
    • Embed chat widget on your customer facing websites

    Reviews for cloud

    (3)
    Sign in to write a review
    by Suhail Wani on 2020-06-23
    This is really helpful for JSD cloud.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $25
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Amrut Software Pvt Ltd provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-09-27

    Summary

    Website chat widget customization and other improvements to agent view

    Details

    • Color customization changes now apply to website widget
    • New message counter is added to chats which are currently on going but not in focus
    • Issue creation now opens JIRA's issues create view so now users can create issues for projects with mandatory fields
    • Website chat widget now has a mechanism to set username and email automatically
    • Attachment size check is added to 5 MB

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Chat for JIRA Service Desk Cloud.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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