47
Customers have installed this app in at least 47 active instances.
    by David Simpson Appsfor Jira Cloud
    Supported
    David Simpson Apps supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Get a deeper understanding of your Jira & Jira Service Desk users needs with insights into their behaviour and usage

    Get a deeper understanding of your Jira & Jira Service Desk users needs with insights into their behaviour and usage

    Get a deeper understanding of your Jira & Jira Service Desk users needs with insights into their behaviour and usage

    Quick and simple setup

    View all activity in Google Analytics

    Custom drill down reports for Jira Service Desk

    Quick and simple one click basic setup. Easy to configure for non-technical people.

    Get invaluable insight into your content performance, from high-level usage to identifying popular content and search terms.

    Get rich insight into where your customers are engaging your help desk, and importantly, where they’re not.

    More details

    • Track all content, including search pages
    • Custom reports designed specifically for Jira content
      • Project Drilldown
      • User Drilldown
    • Track issue screens in Jira as well as Jira Service Desk
    • Prevents personally identifiable information (PII) such as usernames from the being sent to Google Analytics in accordance with Section 7 of Google Analytics terms of service
    • Built by the developer of the original Google Analytics integration for Confluence
    • The original add-on was released for Confluence Server back in 2009

    Reviews for cloud

    (4)
    Sign in to write a review
    by Balazs on 2020-09-18
    Great app, super easy installation: add your GA tracking ID and you are good to go - besides Jira Service Desk, app also tracks Jira usage. Excellent, lightning fast customer support. Due to an Atlassian bug, customer portal articles can't be tracked as of now. Mark yourself as "affected customer" on https://jira.atlassian.com/browse/JSDCLOUD-9207 for a hopefully quicker fix.
    Was this review helpful?YesNo
    David Simpson Apps

    HI Balázs

    Thanks for the great ⭐️ ⭐️ ⭐️ ⭐️ review. We're hoping for a speedy response to JSDCLOUD-9207 too.

    -- David

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $4
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.4
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    David Simpson Apps provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-10-23

    Summary

    Move to paid-by-Atlassian

    Details

    Now with more extensive tracking in custom dimensions, including;

    • Project name, key & ID
    • Issue summary, key, ID, type and status
    • Atlassian Account ID

    Works for Jira issue views as well as Jira Service Desk

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Google Analytics in Jira & Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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