The Covid-19 pandemic has affected the ways in which companies operate due to an increase in remote working. As a result of which managers need to find better ways to keep track of their employees. Honing on our partnership with Atlassian, Valiantys has developed a Crisis Management module using Jira Service Desk. Employees can log onto a portal to self-report their health status or seek help during an emergency. Managers can then respond and also review collective information with the help of dashboards. This can be deployed on free cloud instances and existing self-managed(Server) instances. For further queries please send a mail at info@valiantys.com.
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Last modified 2020-04-22 • 126 downloads • By Valiantys
Support
To learn more about the app, you should:
- Read the documentation.
Description
Employees self-report health status & request help
Pre-configured customer portal for your employees. They log onto a Jira Service Desk portal (desktop/mobile) to self-report their health status, ask a question relating to the crisis or seek help during an emergency.
Managers prioritize requests and quickly respond
Managers triage requests, view details and then respond to their employees. A simple three-step workflow and dynamic queues help them quickly and easily manage the crisis and pay attention to each employee situation.
Dashboard and Report to easily manage the crisis
Managers review collective information with the help of a multi gadget dashboard to review all requests, emergency types, and requests assigned to line managers.
More details
Multiple options for you to deploy the module: on free cloud instances or existing self-managed (Server) instances.
*New Users:
New to the Atlassian ecosystem? Don't worry, we've got you covered, for both Cloud and Server deployments
- Cloud
- Pre-requisite: New cloud site.
- Our solution can be deployed on the free version but you can choose to try the standard/premium versions for more features
- Managers can also make use of the Jira Service Desk Cloud mobile app to manage queues in the agent view.
- Server
- Pre-requisite: Fully functional and clean Jira Service Desk instance with no projects (version 4. and above)
*Existing Jira Service Desk Users
For clients who are already utilizing Jira or other Atlassian tools within your teams or organization:
- Cloud
- Pre-requisite: Up and running cloud site
- Managers can also make use of the Jira Service Desk Cloud mobile app to manage queues in the agent view
- Server
- Pre-requisite: Up and running cloud site, Boltron's configuration manager add-on/plugin
Version history
1.0.0Jira Server 8.8.0 - 8.8.12020-04-22Track your remote employee's health & requests during the COVID-19 crisis Version 1.0.0 • Released 2020-04-22 • No Vendor Support • Free • Commercial - no charge