Unito: Enterprise 2-Way Integrations for Jira & 60+ tools

Terrible needed to upgrade to get more than 6 fields. This has not worked or synced for weeks. Can not get support to contact only every few days with email. No resolution just one person saying the developers have no update. Trying to get some to contact us for full refund since this has never worked. SUPPORT is not helpful and automated contact chats and forms.

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  Unito

  Hi Chris, we're sorry to learn about the poor experience you've had with Unito so far.

  I've confirmed your assigned support rep was indeed following up to all of your requests during our business hours. Our support team was indeed waiting on our engineers to identify the blocker we've run into with your instances and are actively working on this.

  One thing for sure is that we take an immense pride in offering world class support to ensure our customers are always up and running.  I regret that we missed the mark and given this, exceptionally we've issued you a refund.

  Your feedback helps us improve, and if you're willing, we’d still love the chance to make things right. Please don't hesitate to get in touch with us if there’s anything else we can do.

Asked me to change my visibility and I did but it keeps asking me to do that. Couldn't get further than that.

Great app but very high pricing.

I like that Unito keeps our teams up to date with each other when things happen. I don't have to wait for a status meeting or someone to flag something before it becomes an issue. Instead I can see changes from one instance to another quickly. 2-way syncing is huge and we're talking about expanding our usage to include a few other tools in our stack. I recommend trying it if you have a lot of tasks to keep in sync with each other. The best part is their support team - they're responsive, helpful, and respectful of my time.

This has worked really well for us to sync Asana w/ Jira for a project that usually has a few hundred tickets in sync at any given time. Two-way comment syncing, in particular, has been a very big efficiency gain for us and allowed us to connect people in parts of the company who were not directly interacting previously. We've been able to automate a lot of small manual tasks and free up time. Because we were implementing this on live projects, we did it slowly over the course of the quarter to avoid any unexpected hiccups and did not run into any major issues. One of the biggest reason we chose Unito over competitors is because they have excellent customer support. During our evaluation they were very responsive and that continued after we purchased and were implementing. They've fixed bugs we reported and helped us troubleshoot. We are not a huge customer but we never have issues getting in contact with someone to help.