149
Customers have installed this app in at least 149 active instances.
Free app

Resolve tickets automatically with Halp Answers

Resolve tickets automatically with Halp Answers

Resolve tickets automatically with Halp Answers

Auto resolve tickets right from Slack

Send the right Confluence page at the right time

Powered by Halp

Many IT requests are repetitive. Halp Answers allows you to auto answer tickets based off of the title of the ticket, directly from slack.

When a ticket can be answered right from a Confluence article, Halp answers will deliver that article right in the thread. No more context switching and recommending the right article for repetitive questions.

Halp Answers is powered by the best internal ticketing system in the market. Create, edit, and collaborate on tickets all from within slack. Build powerful workflows and much more.

More details

Your support requests are often the same questions over and over again. Your end users want to know “what’s the wifi password?” and “how to set up the printer?” Since the answers to these questions already live in Confluence pages, Halp Answers uses customizable keyword and key phrase matching to send the right Cofluence page at the right time. With our app running on Slack and in Confluence, Halp can resolve support tickets automatically.

Reviews for cloud

(1)Sign in to write a review

There are no reviews yet. Be the first to review this app.

Reviews for server

(1)Sign in to write a review

There are no reviews yet. Be the first to review this app.

Reviews for Data Center

(1)Sign in to write a review

There are no reviews yet. Be the first to review this app.

Cloud Pricing

Server Pricing

Data Center Pricing

Atlassian provides support for this app.

Vendor support resources

Documentation

Find out how this app works.

See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Versions

Confluence Cloud Released 2020-04-14

Summary

Minor version update

Details

Minor version update

Installation

  1. Log into your Confluence instance as an admin.
  2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
  3. Locate Confluence Slack Automation Integration by Halp.
  4. Click Install to download and install your app.
  5. You're all set! Click Close in the Installed and ready to go dialog.

Similar apps