Resolve tickets automatically with Halp Answers
Resolve tickets automatically with Halp Answers
Resolve tickets automatically with Halp Answers
Auto resolve tickets right from Slack
Send the right Confluence page at the right time
Powered by Halp
Many IT requests are repetitive. Halp Answers allows you to auto answer tickets based off of the title of the ticket, directly from slack.
When a ticket can be answered right from a Confluence article, Halp answers will deliver that article right in the thread. No more context switching and recommending the right article for repetitive questions.
Halp Answers is powered by the best internal ticketing system in the market. Create, edit, and collaborate on tickets all from within slack. Build powerful workflows and much more.
More details
Your support requests are often the same questions over and over again. Your end users want to know “what’s the wifi password?” and “how to set up the printer?” Since the answers to these questions already live in Confluence pages, Halp Answers uses customizable keyword and key phrase matching to send the right Cofluence page at the right time. With our app running on Slack and in Confluence, Halp can resolve support tickets automatically.
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Versions
Confluence Cloud • Released 2020-04-14
Summary
Minor version update
Details
Minor version updateInstallation
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Confluence Slack Automation Integration by Halp.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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