ServiceNow Connector for Jira

by Empyra
for Jira Server 7.0.0 - 9.10.2 and more
22 installs
  • Supported
  • Jira Service Management
  • Jira Software

As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more

Connect your Jira and ServiceNow instance

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Jira-Service Now integration Concept

How issues can be created and updated between Jira and ServiceNow

Field Mapping

You can map fields and dropdown values between Jira and ServiceNow, all natively in Jira

Jira issue to have ServiceNow Incident Number

All Updates from ServiceNow will come into Jira in real time

More details

  • If a user creates an issue in Jira then then the app creates an incident in ServiceNow.
  • The App syncs all values from Jira Issue to ServiceNow incident including component, reporter, assignee, custom fields, attachment, and comments based on the mapping of the fields.
  • If user updates incident in ServiceNow, the App updates the same values in the Jira issue.
  • The App shows link of the Jira issue key on the ServiceNow field and ServiceNow incident number on Jira Issue.
  • Users can easily track changes and sync between two different systems in an Audit Log.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy