TOPdesk Jira Integration

for Jira Cloud
34 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
Cloud

Unlock the power of TOPdesk and Jira combined

Integrate Jira and TOPdesk

This integration offers you the possibility to create/update Jira issues in TOPdesk and to create/update TOPdesk incident or changes in Jira.

Trigger a TOPdesk change within your Jira workflow

Create or update a TOPdesk change by transitioning a Jira issue. Admins can configure what fields get copied to TOPdesk.

Pre-filled action sequence to create/update issues

Download pre-filled action sequences to import in TOPdesk. The action sequences result in creation of Jira issues or an update of the linked Jira issue.

More details

This app has been developed in coordination with TOPdesk.

The integration supports:

(1) Creating TOPdesk incidents and changes from Jira.

(2) Creating Jira issues from TOPdesk with action sequences.

(3) Updating changes and incidents from Jira to TOPdesk

(4) Updating Jira issues from changes and incidents in TOPdesk

The next thing on the roadmap is to resolve changes and incidents from Jira to TOPdesk.

You can always reach out to our Service Desk with the specific requirements for your integration or improvements.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

TOPdesk Jira Integration integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects