7
Customers have installed this app in at least 7 active instances.
    by Avisi B.V.Top Vendor
    Avisi B.V. is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    Avisi B.V. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Connect Jira and TOPdesk to help all your teams work better together

    Connect Jira and TOPdesk to help all your teams work better together

    Connect Jira and TOPdesk to help all your teams work better together

    Integrate Jira and TOPdesk

    Trigger a TOPdesk change within your Jira workflow

    Use pre-filled action sequences to create issues

    This integration offers you the possibility to create Jira issues in TOPdesk and TOPdesk incident/changes in Jira.

    Create a TOPdesk change by transitioning a Jira issue. Admins can configure what fields get copied to TOPdesk.

    Download pre-filled action sequences to import in TOPdesk. The action sequence results in automatically created Jira issues.

    More details

    This app has been developed in collaboration with beta customers and in coordination with TOPdesk.

    The integration supports:

    (1) Creating TOPdesk incidents and changes from Jira.

    (2) Creating Jira issues from TOPdesk with action sequences.

    The next thing on the roadmap is to sync the status of Jira issues and TOPdesk incidents and changes.

    You can always reach out to our Service Desk with the specific requirements for your integration or improvements.

    Support | Documentation

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Avisi B.V. is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-05-12

    Summary

    This second release supports the creation of Jira issues from TOPdesk.

    Details

    With this update it’s possible to create Jira issues from changes and incidents in TOPdesk:

    • Automatically create Jira issues from a TOPdesk change or incident.
    • Choose what information of the TOPdesk change or incident will be visible in the issue.
    • Automatically get a link from the change or incident to the Jira issue.
    • Download pre-filled action sequences that are ready to be imported in TOPdesk.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate TOPdesk Jira Integration.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.