95,938
Customers have installed this app in at least 95,938 active instances.
    by Atlassianfor Jira Cloud
    Supported
    Atlassian supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Connect Jira Service Desk to your Slack and take the power of issue tracking where communication happens

    Connect Jira Service Desk to your Slack and take the power of issue tracking where communication happens

    Connect Jira Service Desk to your Slack and take the power of issue tracking where communication happens

    Create requests in Slack

    Track requests originated from Slack

    Let users know you're on it

    When someone asks for help in Slack, any Jira Service Desk agents can create a request on their behalf.

    Easily find the conversation that originated a request.

    Automatic threaded notifications will be sent when you create a request from a message.

    More details

    ⚠️This app is only available via Early Access Program.

    Keeping track of customer requests can be challenging, especially in distributed, agile, fast-paced environments where users prefer modern communication tools such as chat apps.

    Use Jira Service Desk Cloud for Slack to remove the constant hunt through channels, tickets and emails so help seekers can get what they need.

    • Create requests from any Slack message on behalf of help seekers.
    • Keep track of requests that originated from Slack.

    With Jira Service Desk Cloud for Slack, it's easy to stay in sync, focus on the task, and get the right people on the job.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

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    Vendor support resources

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    Versions

    Jira Cloud Released 2020-01-28

    Summary

    Required scopes changed

    Details

    Required scopes changed:

    • Removed: ADMIN, SPACE_ADMIN

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Jira Service Desk Cloud for Slack (EAP).
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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