230
Customers have installed this app in at least 230 active instances.
230
Customers have installed this app in at least 230 active instances.
230
Customers have installed this app in at least 230 active instances.
    by Bloompeakfor Jira Cloud, Jira Server 7.2.0 - 8.17.0 and Jira Data Center 7.2.0 - 8.17.0
    Supported
    Bloompeak supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Bloompeak supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Bloompeak supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Create reports for time spent on each status or assignee e.g. lead/cycle time, sum/average time in status, status transition count

    Create reports for time spent on each status or assignee e.g. lead/cycle time, sum/average time in status, status transition count

    Create reports for time spent on each status or assignee e.g. lead/cycle time, sum/average time in status, status transition count

    Customised report

    Working calendar support

    Multi-language support

    Output can be customised with working hours, projects, issue types, assignees, fields and statuses

    -- Online demo --

    Status durations are calculated according to the working calendar you have. You can define unlimited number of calendars.

    -- Online demo --

    English, 日本語 (Japanese), Deutsch (German), Français (French), Português (Portuguese), Svenska (Swedish)

    -- Online demo --

    Customised report

    Working calendar support

    Multi-language support

    Output can be customised with working hours, projects, issue types, assignees, fields and statuses

    -- Online demo --

    Status durations are calculated according to the working calendar you have. You can define unlimited number of calendars.

    -- Online demo --

    English, 日本語 (Japanese), Deutsch (German), Français (French), Português (Portuguese), Svenska (Swedish)

    -- Online demo --

    Customised report

    Working calendar support

    Multi-language support

    Output can be customised with working hours, projects, issue types, assignees, fields and statuses

    -- Online demo --

    Status durations are calculated according to the working calendar you have. You can define unlimited number of calendars.

    -- Online demo --

    English, 日本語 (Japanese), Deutsch (German), Français (French), Português (Portuguese), Svenska (Swedish)

    -- Online demo --

    More details

    Features:

    • Status time is default report. Additionally, you can get time report on other fields. Eg. Assignee time
    • Group issues by any field and see total/average time spent. Eg. average status time by assignee
    • Define unlimited number of calendars in which you can define split working hours and recurring holidays.
    • Export report in CSV so that you can use external tools like Microsoft Excel or Google Spreadsheet to process the exported data. See throughput, cycle time and lead time based on status changes.
    • Customize report columns.
    • Display report in Jira Dashboard using app gadget.
    • Filter issues by project, issue type, assignee, creation/resolution date.
    • Choose different duration formats.
    • Plus 2 reports: Status entry dates, Status count
    • Fine-grained access settings to the app features. You can enable/disable per project, users, groups or project roles.
    • SECURE: We neither store nor process issue data on our servers.

    Questions or feedback? Contact us through service management.

    More details

    Features:

    • Status time is default report. Additionally, you can get time report on other fields. Eg. Assignee time
    • Group issues by any field and see total/average time spent. Eg. average status time by assignee
    • Define unlimited number of calendars in which you can define split working hours and recurring holidays.
    • Export report in CSV so that you can use external tools like Microsoft Excel or Google Spreadsheet to process the exported data. See throughput, cycle time and lead time based on status changes.
    • Customize report columns.
    • Display report in Jira Dashboard using app gadget.
    • Filter issues by project, issue type, assignee, creation/resolution date.
    • Choose different duration formats.
    • Plus 2 reports: Status entry dates, Status count
    • Fine-grained access settings to the app features. You can enable/disable per project, users, groups or project roles.
    • SECURE: We neither store nor process issue data on our servers.

    Questions or feedback? Contact us through service management.

    More details

    Features:

    • Status time is default report. Additionally, you can get time report on other fields. Eg. Assignee time
    • Group issues by any field and see total/average time spent. Eg. average status time by assignee
    • Define unlimited number of calendars in which you can define split working hours and recurring holidays.
    • Export report in CSV so that you can use external tools like Microsoft Excel or Google Spreadsheet to process the exported data. See throughput, cycle time and lead time based on status changes.
    • Customize report columns.
    • Display report in Jira Dashboard using app gadget.
    • Filter issues by project, issue type, assignee, creation/resolution date.
    • Choose different duration formats.
    • Plus 2 reports: Status entry dates, Status count
    • Fine-grained access settings to the app features. You can enable/disable per project, users, groups or project roles.
    • SECURE: We neither store nor process issue data on our servers.

    Questions or feedback? Contact us through service management.

    Reviews for cloud

    (12)
    Sign in to write a review
    by Lynne Ratcliffe on 2021-06-01
    I did a previous 3 star review which stated: "Just trialling this App, and so far I like what I see. What would be even better is the ability to 1. Choose which status columns to show (Our use case we would not want to show some of the statuses e.g time in done.) 2. The ability to rearrange the status columns to a specific order, e.g. to the flow of our work rather than alphabetical) 3. Nice to have but not a show stopper, have the advanced JQL predict for you like Jira advanced search does. I particularly love the app in each Jira issue and the fact we can see how many times an issue has been in each status." Today I have discovered I can do 1 and 2, don't know if this was already there or has been added by the developer. Only downside if it was already there, it's not clear in the instructions that you can do this and how to do it. Also you cannot pick a status in your workflow if nothing has been in it, I'd like to be able to pick all statuses in my workflow whether there is an entry or not. With that it would become a 4 star app for me. Would still like the advanced search to be predictive as I type also.
    Was this review helpful?YesNo
    Bloompeak

    Hi Lynne,

    Thanks for feature request feedback. The first 2 features were already in the app and you are right, they are not explicitly documented. Instead of static documentation we try to maintain product tour as in the below link. Hope it helps.

    https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=11&ac.onboard=9

    Feature 3 is already in our backlog and waiting to be prioritized. I just added into our backlog the request about being able to pick a status even if nothing has been in it and I will try to prioritize development of it.

    Thanks again for the feedback.

    by Ertürk VAROL on 2021-03-12
    İt is amazing tool for Jira and Service Desk. İ can see every details about states and durations in the same page and can create reports which is very important and helpful for me. But, this is not the best part! You can get in touch with the developer in hours to fix a bug or have a new feature :)
    Was this review helpful?YesNo
    by Noa Gross on 2021-01-12
    Very useful and the support is amazing!! Im going to buy this
    Was this review helpful?YesNo
    by Lee Provoost on 2020-11-18
    Very useful to get better insights in the turnaround time of tickets and where they are stuck. Incredible support with fast responses and deployment improvements based on suggestions.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by João Caldeira on 2020-09-04
    Does what says in the tin. Proposed some improvements, and they were quite fast to implement them. Also had some doubts that were promptly answered.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (12)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for Data Center

    (12)Sign in to write a review

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$300250 users$600500 & upAdditional pricing details
    50 users$200/year100 users$350/year250 users$600/year500 users$850/year750 users$1,200/year1000 & upAdditional pricing details
    Up to 10 users
    $3
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.65
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Bloompeak provides support for this app.

    Bloompeak provides support for this app.

    Bloompeak provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-05-03

    Summary

    Minor version update

    Versions

    Version 1.3.1 Jira Server 7.2.0 - 8.17.0 Released 2021-04-27

    Summary

    Support for resolution time calculation

    Details

    Support for resolution time calculation

    Versions

    Version 1.3.1 Jira Data Center 7.2.0 - 8.17.0 Released 2021-04-27

    Summary

    Support for resolution time calculation

    Details

    Support for resolution time calculation

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Status Time via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Status Time. You're prompted to log into MyAtlassian. Status Time begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Status Time versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Status Time.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Status Time via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Status Time. You're prompted to log into MyAtlassian. Status Time begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Status Time versions compatible with your instance, you can look through our version history page.

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