TeamViewer for Jira Cloud

by TeamViewer Germany GmbH

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appThe TeamViewer for Jira Cloud and Jira Service Management allows you to collaborate with your teams more efficiently

Collaborate instantly with remote control

Start a remote control session to resolve IT problems faster directly from an issue

Get instant insights with AI-powered summaries

Access AI-powered session summaries to quickly understand key actions and outcomes—without reviewing the entire session.

Fix physical problems faster with Assist AR

Start an TeamViewer Assist AR session from a ticket and send the session link in seconds (including SMS invites). Guide users step-by-step using live video and AR annotations, so you can diagnose and resolve issues

More details

Session Insights – Get AI- powered session summaries into the issue

Improved UI – More interactive and easier to navigate

Contacts removed – This feature is no longer available

Assist AR added – Enhanced remote support capabilities

Connection reports & AI summaries – Better visibility into sessions

Unattended access – Support remote connections without user presence

Web client option – Now available in App Settings

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

TeamViewer for Jira Cloud integrates with your Atlassian app

Version information

Version 4.0.0•for Jira Cloud

Release date: Aug 13th 2026
Summary: Required scopes changed
Details: Required scopes changed:
Added: read:project:jira, read:screen:jira, write:screen:jira, read:screen-scheme:jira, read:issue-type-screen-scheme:jira, read:screen-tab:jira, read:screenable-field:jira, write:screenable-field:jira
Payment model: Free
License type: Commercial