Financial Manager - Jira Project Cost Tracking | Tempo

We have been using Financial Manager for over two years now. We have encountered several issues with it, particularly the following points: - The UX/UI is confusing and inconsistent. - Some functions are confusing (e.g. why do the reports list all the tickets with 0 hours in a month, rather than just the ones where time is tracked?). - The reports are inconsistent (e.g. filter of whole project vs filter of project key). - It is difficult to see project insights, as in the Tempo reports. Sometimes you need both. Recurring monthly project tracking in software projects (e.g. time and materials) is not really possible as the time frame needs to be shifted manually instead of being set to "Last month" or "Current month". Overall, the app lags far behind what is possible. Furthermore, we see that Tempo is doing very little to improve the app. When we have recommended changes or improvements, we have often been offered another package by a salesperson. The marketing and sales blurb at Tempo is much better than the product itself. Over the last six months, we have not noticed any significant updates or improvements that have made the product better.

All of the functionality is great and needed, but it feels too separated and hard to get around. There was a large UI update along with Jira's new UI, and that has made it confusing to find the things I need as items are labelled the same in different sections of that App

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  Tempo Software

  Hello Victoria!

  Thank you for your feedback!

  Thank you for sharing your experience. Input like this is valuable as we continue working to improve usability and clarity across the app. Please feel free to reach out to our Support Team with any suggestions or thoughts you'd like to share.

  We’re here to listen and improve!

  Best Regards,

  Kathryn Vargas

  Product Manager - Financial Manager

It's fine, but quite limited. As this is a paid software, one would expect much more frequent release of features

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  Tempo Software

  Hello Ashiri-Prossner!

  Thank you for sharing your feedback!

  We're committed to helping you and improving the product, so if you have any other questions or want to share any further suggestions, you can always reach out via our Support Portal. We’re here to listen and improve!

  Best Regards,

  Kathryn Vargas

  Product Manager - Financial Manager

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  Tempo Software

  Hello!

  Thank you for sharing your feedback!

  We really appreciate your positive review!

  Best Regards,

  Kathryn Vargas

  Product Manager - Financial Manager

Does not work at all, as the other commenter said. It loads a blank screen. The 'Manage apps' page keeps crashing. on the Jira 'Manage apps' page Their support center is a maze of questions before I can get any help, and they'll probably comment on this to say I did something wrong/didn't file a ticket. Just make the thing work and provide frictionless support, and maybe I can see if this app will help me. As it is, I can't use OR uninstall it!

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  Tempo Software

  Hello Allie!

  We’re sorry to hear about it and understand your frustration.

  We'd like to investigate this further, but we weren't able to locate your email address or a support ticket.

  We encourage you to reach out to our support team by accessing our support channel: Support Portal.

  We’ll be happy to assist you and work on resolving it as quickly as possible.

  Best Regards,

  Kathryn Vargas

  Product Manager - Financial Manager