- Jira Service Management
Identify tagged users causing hold-ups. Enable action by reminding them. Eliminate project delays. Never miss a project deadline
Create report of users tagged in the last comment
Discover what is causing bottlenecks in your project by generating a report of users tagged in the last comment where the issue has not progressed.
Export report to CSV for Project status meetings
Analyze delays and work with team members to ensure action on stuck issues.
Run reports frequently by using saved filters
Save time and ensure consistency across your project portfolio. PMs can run reports for various teams (eg. QA Team, Dev Team etc.) using different saved filters.
When seeking approval across multiple, team members, users are often tagged to get their feedback. The issue can only be assigned to one person, but that person is awaiting responses from tagged users. Email notifications to tagged users often get lost in the barrage of emails causing issues to get stuck.
Tag Tracker takes care of this by identifying issues that have not progressed based on the tagged user(s) in the last comment. Simply:
- Select project(s)
- Select issue types
- Provide timeline
- Run the report – this will show the list of all the users who haven’t taken any action since they were mentioned in the comment of that issue.
- Select from the Simplified view (shows number of issues) or Detail view (shows issue keys and summary).
The add-on also allows the user to save reports, and to export data to CSV for analysis. An email reminder can be sent to each tagged user along with number of days delayed and the assignee for the respective issue.
Privacy and security
Tag Tracker integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application