5
Customers have installed this app in at least 5 active instances.
    by Empyrafor Jira Cloud
    Supported
    Empyra supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Identify tagged users causing hold-ups. Enable action by reminding them. Eliminate project delays. Never miss a project deadline

    Identify tagged users causing hold-ups. Enable action by reminding them. Eliminate project delays. Never miss a project deadline

    Identify tagged users causing hold-ups. Enable action by reminding them. Eliminate project delays. Never miss a project deadline

    Create report of users tagged in the last comment

    Export report to CSV for Project status meetings

    Run reports frequently by using saved filters

    Discover what is causing bottlenecks in your project by generating a report of users tagged in the last comment where the issue has not progressed.

    Analyze delays and work with team members to ensure action on stuck issues.

    Save time and ensure consistency across your project portfolio. PMs can run reports for various teams (eg. QA Team, Dev Team etc.) using different saved filters.

    More details

    When seeking approval across multiple, team members, users are often tagged to get their feedback. The issue can only be assigned to one person, but that person is awaiting responses from tagged users. Email notifications to tagged users often get lost in the barrage of emails causing issues to get stuck.

    Tag Tracker takes care of this by identifying issues that have not progressed based on the tagged user(s) in the last comment. Simply:

    • Select project(s)
    • Select issue types
    • Provide timeline
    • Run the report – this will show the list of all the users who haven’t taken any action since they were mentioned in the comment of that issue.
    • Select from the Simplified view (shows number of issues) or Detail view (shows issue keys and summary).

    The add-on also allows the user to save reports, and to export data to CSV for analysis. An email reminder can be sent to each tagged user along with number of days delayed and the assignee for the respective issue.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Empyra provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-03-02

    Summary

    First Cloud release of Tag Tracker app

    Details

    We are proud to announce Tag Tracker App in the cloud

    For this release we have focused mainly on:

    • Discover what is causing bottlenecks in your project by generating a report of users tagged in the last comment where the issue has not progressed.
    • Filter by project and issue type. View them by the number of days they have been stuck.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Tag Tracker.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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