ZigiOps: Integrate Jira with BMC Remedy

for Jira Cloud, Jira Server 6.0 - 8.5.5, Jira Cloud, Jira Server 6.0 - 8.5.5 and more
  • Supported
  • Jira Service Management
  • Jira Software

ZigiOps supports integrations for Jira, Jira SM and Data Center - integrate Jira with BMC Remedy, Cherwell, Ops Bridge, and more

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With our no-code integration platform, unify and integrate data from multiple sources without replicating it. Minimize the risk of errors and reduce response time.

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Increase efficiency, improve communication within your organization, and reduce response time by connecting over 20 enterprise endpoints.

Fully customizable and highly scalable

Customize any part of the workflow as needed, and effortlessly scale up your projects as you grow.

More details

Integrate BMC Remedy and Jira in a few steps and improve the collaboration between your DevOps and ITSM teams. ZigiOps’ integration helps address bottlenecks, overlapping of tasks, or misaligned processes.

ZigiOps allows you to automate the transformation of incidents and requests to bugs and issues in real time. It gives you full visibility into your workflows and procedures and covers all possible use cases.

Use case:

The ITSM team receives a new incident in BMC Remedy, caused by a software bug. They don’t have to open Jira to log a new bug: ZigiOps creates it automatically.

The communication between the ITSM and DevOps teams is easy after that. No additional tools are required. Log files, traces, or other attachments are in sync.

Once the bug is resolved, the status of the Remedy incident updates automatically, notifying the end customer that their problem is fixed.

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Resources

Gallery

Field mapping between JIRA and BMC Remedy attributes