Supported Data types:
Incidents / Change Requests / Issues / Custom Records
Benefits for BMC Remedy and for Jira Software users:
- Improved visibility into your end customers’ issues requirements
- Seamless communication with the helpdesk team
- A better understanding of your customers’ use cases and needs
- Improved communication with DevOps
- No need to open Jira and manually log bugs
- Automatic status updates, which make follow-ups easier