ZigiOps: Integrate Jira with BMC Remedy

for Jira Cloud, Jira Server 6.0 - 8.5.5, Jira Cloud, Jira Server 6.0 - 8.5.5 and more
  • Supported
  • Jira Service Management

Integrate Jira with BMC Remedy, ServiceNow, SalesForce, Cherwell, Micro Focus Ops Bridge, Dynatrace and more

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More details

Integrate BMC Remedy and Jira in a few steps and improve the collaboration between your DevOps and ITSM teams. ZigiOps’ integration helps address structural vulnerabilities, such as bottlenecks, the overlapping of tasks, or misaligned business practices.

ZigiOps allows you to automate the transformation of incidents and other requests to bugs and issues in real time. It gives you full visibility into your workflows and procedures and covers all possible use cases.

Use case:

The ITSM team receives a new incident in BMC Remedy, caused by a software bug. They don’t have to open Jira to log a new bug, though: ZigiOps creates it automatically.

The communication between the ITSM and DevOps teams is easy after that. No additional tools are required: it all takes place in the comments. Log files, traces, or other attachments are synchronized.

Once the bug is resolved, the status of the BMC Remedy incident updates automatically, notifying the end customer that their problem is fixed.

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Resources

Gallery

Field mapping between JIRA and BMC Remedy attributes