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SUPPORT
- Partner Supported
Key highlights of the appIntegrate Jira, Jira SM and Data Center with BMC Remedy bi-directionally with ZigiOps
ZigiOps comes with intuitive UI design
A centralized dashboard that unifies integration data in real time, minimizes errors, and enables faster, more informed responses.
Various pre-defined integration templates
Pick and load one of ZigiOps pre-defined integration templates and save time and resources.
Customizable and scalable mapping
Customize any part of the workflow as needed, and effortlessly scale up your projects as you grow.
Supporting media
More details
📆 Book a demo | ✅ Free Trial| 💻 Demos/Tutorials
ZigiOps connects ITSM and development teams by automatically converting ITSM incidents and requests into Jira bugs and issues in real time. This secure, no-code integration eliminates manual handoffs and duplicate work while providing full visibility across workflows.
For example, when an incident is created in BMC Remedy, ZigiOps instantly creates the corresponding issue in Jira Software with all relevant details. ITSM teams do not need to access Jira, while DevOps teams receive complete, actionable information from the start. Comments, attachments, and status updates remain synchronized until resolution, ensuring faster collaboration and better outcomes for both teams and end users.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 3.2.2•for Jira Cloud
- Release date
- Aug 2nd 2022
- Summary
- Bi-directional integration between Jira and BMC Remedy
- Details
Supported Data Types: Incidents, Change Requests, Issues, and Custom Records, enabling reliable data synchronization between BMC Remedy and Jira Software.
Benefits for BMC Remedy and Jira Software Users
ZigiOps connects ITSM and development teams by keeping data aligned in real time, reducing manual work and improving collaboration.
- Improved visibility into customer issues across Remedy and Jira
- Seamless helpdesk communication through automated data sync
- Better understanding of customer needs with accurate, up-to-date records
- Improved DevOps collaboration by reducing handoffs and miscommunication
- No manual bug logging in Jira thanks to automatic issue creation and updates
- Automatic status synchronization for easier tracking and follow-ups
- Payment model
- Paid via Vendor
- License type
- Commercial