Free app
OVERALL RATINGS
INSTALLS
Preinstalled
SUPPORT
- Unsupported
Key highlights of the appThe Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Create a support zip
Create a support zip that contains logs from your instance as well as diagnostic and configuration information.
Go to Settings > Troubleshooting and Support tools > Create support zip
Scan your logs with Log analyzer
The Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles
Go to Settings > Troubleshooting and Support tools > Log analyzer
Schedule your Log analyzer
Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.
Go to Settings > Troubleshooting and Support tools > Log analyzer > Periodic Scan
More details
The Troubleshooting and Support Tools app helps you identify and fix issues, and contact Atlassian Support when you need help.
Instance Health detects problems with your Crowd instance and links you through to documentation to quickly and easily fix them.
In a single click, the Log analyzer scanner will match error messages and problem descriptions from your logs with bug reports and knowledge base articles. With the power of Log analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips with ease so that you can troubleshoot issues.
Finally, when you need our help, you can quickly create an Atlassian support ticket with attached logs and configuration files, so we can help you solve the problem.
The app is available in System > Troubleshooting and support tools
Resources
Download
Get the .jar file downloaded to your system
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is applicable to the use of this app.
Atlassian privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 2.4.0•for Crowd Data Center 6.0.1 - 6.1.3
- Release date
- Nov 19th 2024
- Summary
- Improved security
- Details
- Improved security by removing local files created to be attached to the Support Zip after it is assembled.
- Payment model
- Free