The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Create a support zip
Create a support zip that contains logs from your instance, and diagnostic and configuration information.
Settings> Troubleshooting and Support tools> Create support zip
Scan your logs with Log analyzer
In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles
Settings> Troubleshooting and Support tools> Log analyzer
Schedule your Log analyzer
Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.
Settings> Troubleshooting and Support tools> Log analyzer > Periodic Scan Button
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Crowd instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips with ease so that you can troubleshoot issues.
This is available in Systems > Troubleshooting and support tools
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem. Contact Technical Support or Report a BugSystems > Troubleshooting and support tools> Get help> Contact Technical Support or Report a Bug
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