Troubleshooting and Support - Crowd

for Crowd Server 3.7.0 - 4.3.5 and more
Preinstalled
  • Unsupported
Free app

The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

Create a support zip

Create a support zip that contains logs from your instance, and diagnostic and configuration information.

Settings> Troubleshooting and Support tools> Create support zip

Scan your logs with Log analyzer

In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

Settings> Troubleshooting and Support tools> Log analyzer

Schedule your Log analyzer

Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.

Settings> Troubleshooting and Support tools> Log analyzer > Periodic Scan Button

More details

The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

Instance Health identifies problems with your Crowd instance and links you through to documentation to quickly and easily fix them.

In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

You'll be able to create support zips with ease so that you can troubleshoot issues.

This is available in Systems > Troubleshooting and support tools

Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem. Contact Technical Support or Report a BugSystems > Troubleshooting and support tools> Get help> Contact Technical Support or Report a Bug

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

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