0
Preinstalled
This app comes preinstalled in Crowd instances.

    Troubleshooting and Support - Crowd

    by Atlassianfor Crowd 3.7.0 - 4.3.0
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Get it nowFree app

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

    Create a support zip

    Scan your logs with Log analyzer

    Schedule your Log analyzer

    Create a support zip that contains logs from your instance, and diagnostic and configuration information.

    Settings> Troubleshooting and Support tools> Create support zip

    In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles

    Settings> Troubleshooting and Support tools> Log analyzer

    Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.

    Settings> Troubleshooting and Support tools> Log analyzer > Periodic Scan Button

    More details

    The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:

    Instance Health identifies problems with your Crowd instance and links you through to documentation to quickly and easily fix them.

    In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.

    You'll be able to create support zips with ease so that you can troubleshoot issues.

    This is available in Systems > Troubleshooting and support tools

    Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem. Contact Technical Support or Report a BugSystems > Troubleshooting and support tools> Get help> Contact Technical Support or Report a Bug

    Reviews for cloud

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for Data Center

    (0)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Basic support resources are available for this app.

    Vendor support resources

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.32.7 • Crowd 3.7.0 - 4.3.0 • Released 2021-05-10

    Summary

    Minor bugfixes

    Details

    • Very large support zips download faster.
    • Log messages for health check failures now contain useful information.

    Installation

    1. Log into your Crowd instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Troubleshooting and Support - Crowd via search. Results include app versions compatible with your Crowd instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Troubleshooting and Support - Crowd versions compatible with your instance, you can look through our version history page.

    Similar apps