The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help
Create a support zip
Scan your logs with Log analyzer
Schedule your Log analyzer
Create a support zip that contains logs from your instance, and diagnostic and configuration information.
Settings> Troubleshooting and Support tools> Create support zip
In a single-click, Log analyzer will scan your logs, identify any potential issues, and direct you to any relevant knowledge base articles
Settings> Troubleshooting and Support tools> Log analyzer
Define how often the Log analyzer automatically runs, and choose who should be notified when it finds matching issues.
Settings> Troubleshooting and Support tools> Log analyzer > Periodic Scan Button
More details
The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help. Some of its features include:
Instance Health identifies problems with your Crowd instance and links you through to documentation to quickly and easily fix them.
In a single click the Log Analyzer scanner will match error messages and problem descriptions from your logs with bug reports and KnowledgeBase articles. With the power of Log Analyzer, you can find solutions to problems in seconds.
You'll be able to create support zips with ease so that you can troubleshoot issues.
This is available in Systems > Troubleshooting and support tools
Finally, when you need our help, in a few quick clicks you can create an Atlassian support ticket - complete with attached logs and configuration files so we can help you solve the problem. Contact Technical Support or Report a BugSystems > Troubleshooting and support tools> Get help> Contact Technical Support or Report a Bug
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Cloud Pricing
Server Pricing
Data Center Pricing
Basic support resources are available for this app.
Vendor support resources
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.29.0 • Crowd 3.7.0 - 4.2.2 • Released 2020-11-19
Summary
Bugfix release
Details
All products
- The support zip text will now properly translate if translations are available in the language used.
- XStream version updated to 1.4.13 to resolve CVE-2013-7285.
Jira
- ATST-1000 Cloud migration logs are now included in the support zip if they are present.
- JSD renamed to JSM
- Added the Audit Log Capacity Health Check. This check provides a warning when the log capacity is near and the automatic deletion will take place. Learn more about the check: https://confluence.atlassian.com/x/el-mOw
Confluence
- Periodic scan email should now be sending correctly.
- Added the Audit Log Capacity Health Check. This check provides a warning when the log capacity is near and the automatic deletion will take place. Learn more about the check: https://confluence.atlassian.com/x/el-mOw
Installation
- Log into your Crowd instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Troubleshooting and Support - Crowd via search. Results include app versions compatible with your Crowd instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Troubleshooting and Support - Crowd versions compatible with your instance, you can look through our version history page.
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