Refined Sites for Confluence (Intranets, Documentation, KBs)

This app is for us a game changer: a 'single source of truth' for all our inforrmation (internal & external). Great functionalities, intuitive configuration and good support. Seamless integration with the JSM app.

Refined's support has been a great help—very responsive and also open to hearing out ideas for improvements.

USD 107.10 for NOTHING! Many thanks to Refined for that! About two years ago, because of the migration of our server instances to either Data Center or Cloud, I evaluated the Cloud edition. For this, I used my private Atlassian account, since I also like to check from time to time how Jira and Confluence are developing. Simply to be prepared for the next (forced) migration. After completing the evaluation, I downgraded to the free plan. And since the plugins could also be used free of charge in this plan, I didn’t cancel them. As I had to find out by chance today, Refined has now decided to charge USD 30 for their plugin even in the free plan. Unfortunately, this happened to coincide with Atlassian no longer delivering my invoices via email. Apparently because in my domain’s _dmarc record I had defined p=none. Up until July 25th, this setting clearly didn’t matter, since that’s when I last received an email from Atlassian for this account. And until then, Refined would also have had the chance to announce a price increase! Then I might have noticed and could have reacted accordingly. So – once again, many thanks for NOTHING, dear Refined!

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  Refined

  Hi Andreas,

  We’re very sorry to hear you were surprised by the recent price changes. We understand that changes like this can be frustrating. To help our customers prepare, we sent an email notification about the update on May 15th, which included the details of the new pricing.

  If you would like to go over your plan options or have any questions, our support team would be happy to help — please feel free to contact us.

As an Atlassian Solution Partner, I made the decision from the start to run the company exclusively on Atlassian products. This includes our company website, which is now powered by the Refined Sites for Confluence app. This approach has been highly effective—using Confluence as a website content management system is significantly simpler and more efficient than many traditional alternatives.

While the app worked nicely, we were using it to improve navigation around hobbies. The fact that we now need to pay 30$ for 4 users, is quite the bad news. You could have at least left the standard version free to 10 users, the work I put into making Confluence simple to use for non technical users is now gone to waste.

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  Refined

  Hi Remy,

  Thanks for sharing your thoughts. We know price changes are tough, and this wasn’t a decision we made lightly. After looking at the market and the value Refined Sites brings, it became clear that unfortunately it is not sustainable for us to continue offering the lowest tier for free. We feel that we have priced this fairly for the value that Refined Sites delivers, and this change allows us to keep improving the product and supporting you long term.

  If you would like to talk through your options, our support team is here to help at https://help.refined.com/page/contact-us

  You may also be interested in our completely free Refined UI Toolkit for Confluence, which makes it easy to improve page layouts and navigation.