Customer Tools for Service Management

for Jira Cloud
85 installs
  • Supported
  • Jira Service Management

Gain more insight into customer and organization details when working on the Service Management request

Customer insights at request level

Find a portion of customer data directly at issue view, without need to search them in Service Management project or Customer portal. Read more

Collect information about customer / organization

Agent who support customer can add additional data to this customer. These data are visible to all agents who have permission to specific project. Additional data can be added also to organization. Read more

See other requests from customer / organization

Check the other requests raised in Jira SM on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared with the same organizations. Read more

More details

☞ Design forms to collect data about customer and organization. You can use different data types like: short/long text, paragraph, dates, email, link... - read more.

☞ New view on the right side panel of Jira Service Management request view, where agents can

  • preview and edit customer information directly in request view - read more
  • preview other requests related to given customer (reporter of current request) - read more. The list can be filtered to see
    • other requests from the same reporter of current request
    • other requests from organizations that the reporter of current request belongs to
    • other requests shared with the same organizations that current request is shared with
  • easily track other agents participating in the support of given customer

☞ Additional view at organization page that allows to preview and edit organization information - read more

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Customer Tools for Service Management integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


Collect more data about organization