124
Customers have installed this app in at least 124 active instances.
    by codedoersfor Jira Cloud
    Supported
    codedoers supports this app.

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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Gain more insight into customer/reporter/organization relation when working on the Service Management request

    Gain more insight into customer/reporter/organization relation when working on the Service Management request

    Gain more insight into customer/reporter/organization relation when working on the Service Management request

    Service Desk customer insights at request level

    See other requests from the reporter/organization

    Add notes to customer and organization

    Find a portion of customer data directly at issue view, without need to search them in Service Desk project or Customer portal.

    Check the other requests raised in Jira Service Desk on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared in JSD with the same organizations. Read more

    Agent who support customer can add notes to this customer. These notes are visible to all agents who have permission to a specific Jira Service Desk project.Notes can be added also to Service Desk organization. Read more

    More details

    The Customer Tools app brings an extra list view on the right side panel of Jira Service Desk issue view. WIth that list agents can see other the other requests from the reporter or his organizations and also check other agents participating in the support of a given customer. Results on the list are sorted from newest to oldest requests and include the assignee info - with that agent can easily track other agents participating in the support of a given customer. Read more.

    The results on the list can be filtered to see

    • other requests from the same reporter of current request
    • other requests from organizations that the reporter of current request belongs to
    • other requests shared with the same organizations that current request is shared with

    Agent can also add custom notes to customer and organization - read more

    Reviews for cloud

    (2)
    Sign in to write a review
    by Mark Wheeler on 2020-04-02
    Really nice function. Jira Service Desk should have customer information and this tool allows you to associated contact details or whatever to each customer within an organisation. The associated issues functionality is a lovely bonus for me.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $3
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    codedoers provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-01-15

    Summary

    Minor version update

    Details

    Leaving beta phase, introducing payment model and preparing to introduce customer forms where agents will be able to set different customer data. Customer forms will be available in next release soon.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Customer Tools for Service Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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