
Gain more insight into customer and organization details when working on the Service Management request
Gain more insight into customer and organization details when working on the Service Management request
Gain more insight into customer and organization details when working on the Service Management request
Find a portion of customer data directly at issue view, without need to search them in Service Management project or Customer portal. Read more
Agent who support customer can add additional data to this customer. These data are visible to all agents who have permission to specific project. Additional data can be added also to organization. Read more
Check the other requests raised in Jira SM on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared with the same organizations. Read more
More details
☞ Design forms to collect data about customer and organization. You can use different data types like: short/long text, paragraph, dates, email, link... - read more.
☞ New view on the right side panel of Jira Service Management request view, where agents can
- preview and edit customer information directly in request view - read more
- preview other requests related to given customer (reporter of current request) - read more. The list can be filtered to see
- other requests from the same reporter of current request
- other requests from organizations that the reporter of current request belongs to
- other requests shared with the same organizations that current request is shared with
- easily track other agents participating in the support of given customer
☞ Additional view at organization page that allows to preview and edit organization information - read more
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- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
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Versions
Jira Cloud • Released 2021-02-08
Summary
Form templates and improvements
Details
- New feature that allow to design form templates to collect more information about organization and customer. Read the documentation
- New view of customer info - now it is direct on the right side panel of Jira Service Management request view
- Removed synchronization of organization memberships - now this data are retrieved with new Atlassian Jira API and are available real time
- Added navigation from customer info to organization info by clicking on organization name
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Customer Tools for Service Management.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.