OVERALL RATINGS
INSTALLS
77
SUPPORT
- Partner Supported
Key highlights of the appGain more insight into customer and organization details when working on the Service Management request
Customer insights at request level
Find a portion of customer data directly at issue view, without need to search them in Service Management project or Customer portal. Read more
Collect information about customer / organization
Agent who support customer can add additional data to this customer. These data are visible to all agents who have permission to specific project. Additional data can be added also to organization. Read more
See other requests from customer / organization
Check the other requests raised in Jira SM on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared with the same organizations. Read more
Supporting media
More details
☞ Design forms to collect data about customer and organization. You can use different data types like: short/long text, paragraph, dates, email, link... - read more.
☞ New view on the right side panel of Jira Service Management request view, where agents can
- preview and edit customer information directly in request view - read more
- preview other requests related to given customer (reporter of current request) - read more. The list can be filtered to see
- other requests from the same reporter of current request
- other requests from organizations that the reporter of current request belongs to
- other requests shared with the same organizations that current request is shared with
- easily track other agents participating in the support of given customer
☞ Additional view at organization page that allows to preview and edit organization information - read more
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Tools for Service Management integrates with your Atlassian product
Version information
Version 1.2.11-AC•for Jira Cloud
Release date
Feb 18th 2024
Summary
Adapting to Jira Cloud user interface changes
Details
Adapting to Jira Cloud changes and moving the task editing panel to new Issue Context section - a collapsible panel under your fields on the right side of the issue view.
Payment model
Paid via Atlassian
License type
Commercial