9
Customers have installed this app in at least 9 active instances.
    by codedoersTop Vendor
    codedoers is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    codedoers supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Service Desk customer insights at request level

    See other requests from the reporter/organization

    Other agents responsible for the customer support

    Find a portion of customer data directly at issue view, without need to search them in Service Desk project or Customer portal.

    Check the other requests raised in Jira Service Desk on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared in JSD with the same organizations.

    The list with other requests is sorted from newest to oldest requests and include the assignee info - with that you can easily track the agents participating in the support of a given customer.

    More details

    The Customer Tools app brings an extra list view on the right side panel of Jira Service Desk issue view. WIth that list agents can see other the other requests from the reporter or his organizations and also check other agents participating in the support of a given customer.

    The results on the list can be filtered to see

    • other requests from the same reporter of current request
    • other requests from organizations that the reporter of current request belongs to
    • other requests shared with the same organizations that current request is shared with

    Reviews for cloud

    (1)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    (1)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for Data Center

    (1)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    codedoers provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-11-04

    Summary

    Micro version update - maintenance

    Details

    Micro version update.

    Changes:

    • Improved logs for maintenance

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Customer Tools for Service Desk (beta).
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

    Similar apps