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    by codedoersTop Vendor
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    for Jira Cloud
    Supported
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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Gain more insight into customer/reporter/organization relation when working on the Service Desk request

    Service Desk customer insights at request level

    See other requests from the reporter/organization

    Add notes to customer

    Find a portion of customer data directly at issue view, without need to search them in Service Desk project or Customer portal.

    Check the other requests raised in Jira Service Desk on the list that can be filtered in regard of a reporter or his organizations. It is also possible to see requests shared in JSD with the same organizations. Read more

    Agent who support customer can add notes to this customer. These notes are visible to all agents who have permission to a specific Jira Service Desk project. Read more

    More details

    The Customer Tools app brings an extra list view on the right side panel of Jira Service Desk issue view. WIth that list agents can see other the other requests from the reporter or his organizations and also check other agents participating in the support of a given customer. Results on the list are sorted from newest to oldest requests and include the assignee info - with that agent can easily track other agents participating in the support of a given customer. Read more.

    The results on the list can be filtered to see

    • other requests from the same reporter of current request
    • other requests from organizations that the reporter of current request belongs to
    • other requests shared with the same organizations that current request is shared with

    Agent can also add custom notes to customer info - read more

    Reviews for cloud

    (2)
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    by Mark Wheeler on 2020-04-02
    Really nice function. Jira Service Desk should have customer information and this tool allows you to associated contact details or whatever to each customer within an organisation. The associated issues functionality is a lovely bonus for me.
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    Versions

    Jira Cloud Released 2020-03-09

    Summary

    Features & maintenance

    Details

    Featrures

    • Added simple view with basic customer info including contact name and organization memberships
    • Added possibility to add notes to customer details (read more)

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Customer Tools for Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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