Customer Tools for Jira Service Management

Looked promising for providing a very basic functionnality that JSM lacks BUT it just simply is UNUSABLE. 1) It is totally counter intuitive to use 2) Issues linked to a customer which is linked to an ORG cannot be found under the ORG, nor do they appear in the customer portal when logged in with that specific user 3) It doesn't work AT ALL from the mobile app so the customer details and ORG fields are not viewable. As it is, it's not even a beta release.

Really nice function. Jira Service Desk should have customer information and this tool allows you to associated contact details or whatever to each customer within an organisation. The associated issues functionality is a lovely bonus for me.