Exalate ServiceNow Integration for Jira (Two-way Sync)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

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Key highlights of the appTwo-way ServiceNow Jira integration. Sync incidents, RITMs, change requests & custom fields between Jira & ServiceNow in real time

watch Exalate ServiceNow Integration for Jira (Two-way Sync) video

Any ServiceNow Jira Integration Use Case

No-code tools promise easy ServiceNow Jira integration, but limit what you can sync. Exalate gives you precise control over sync logic, not preset templates. Aida AI handles scripting. One console, no dual-sided setup.

What can you sync between Jira and ServiceNow?

Map and sync ServiceNow incidents, problems, change requests, RITMs, and custom fields with Jira. As devs work on a fix, support sees real-time status updates. Two-way issue sync that keeps both sides in the loop.

Test Safely and Fix Sync Issues with AI

Preview ServiceNow Jira sync behavior with Test Run without risking production data. Track changes with built-in versioning and roll back when needed. Aida AI explains errors in plain language and suggests fixes.

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More details

Built for IT, support & engineering teams that need Jira & ServiceNow working together - even across organizational boundaries. 2.5K+ customers trust Exalate.

Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync X?" into working scripts faster than you can say "assignment group mapping." 😏

Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.

Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.

Use cases

Escalate ServiceNow incidents to Jira with full context
Sync SLA records & maintain status updates across systems
Map change requests & problems to Jira items in real time
Keep support & engineering aligned with two-way field sync

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⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.

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Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.9.31•for Jira Cloud

Release date: Feb 2nd 2026
Summary: Exalate for ServiceNow - Version 5.31.0
Details: Released for ServiceNow on January 28th, 2026
The new Exalate experience is live and available to all users.
All the flexibility you expect from Exalate – now with unified management, Test Run, script versioning, and Aida for AI-assisted scripting and troubleshooting. Connect Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, and more – all managed from one place. Learn more here.
Improvements
XLT-7410 – Improved Cleanup & Support Tools functionality

See all Exalate Release History.
Payment model: Free
License type: Commercial - no charge