ServiceNow Jira Integration

by iDalkoGold Marketplace Partner
Cloud Security Participant
  • Supported
  • Jira Service Management

Connect ServiceNow and Jira. Automatically sync Jira issues with ServiceNow incidents and other entities

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Fully Customize Your ServiceNow Jira Integration

Sync an issue in Jira & receive it in ServiceNow (or vice-versa). Choose a no-code mode. Or use Groovy Script for advanced integration. Automate it with triggers using JQL.

Book a call with an Exalate expert

Sync Almost Anything Between Jira and Servicenow

Sync issues, sprints, incidents, tables, custom fields, and much more. Connect support & development, product & customer success, service teams & customers... Decide what and how to sync. One-way or two-way.

Decentralized Jira ServiceNow Connection

Get complete control over both incoming and outgoing information, on each side of the integration. No need to negotiate over the integration ownership. Ideal for cross-company and inter-company integration.

More details

Real-time, bidirectional Jira ServiceNow Integration.

If you create or update an issue in Jira, have an incident automatically updated in ServiceNow.

Sync any entities from ServiceNow. Including incidents, defects, problems, change requests, etc.

👉 Exalate is the most popular Jira integration app on the Atlassian marketplace. With over 4.000 Active installs.

👉 Exalate needs to be installed on both Jira and your ServiceNow instance. This listing will redirect you to the ServiceNow store. To install Exalate for your Jira instance, access the Exalate for Jira listing.

Start with the Free Plan:

  • No-code, pre-made configuration
  • Sync up to 1000 new issues per month
  • Sync common fields (titles, comments, descriptions, attachments, IDs)

Or fully customize your sync with the Premium Plan:

  • No-code & Script mode
  • Fully customizable
  • Ultimate control over data
  • Unlimited sync/month
  • Sync all supported fields (+100)

Book a demo, or consult our documentation.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more



Unlock collaborative teamwork. Set up a two-way sync between Jira, ServiceNow and other tools.