Exalate ServiceNow Connector for Jira (Two-way Integration)
Free app
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Key highlights of the appServiceNow Jira integration (Forge-enabled). Sync incidents, RITMs, change requests & SLAs in real time and across company borders
Jira/JSM ServiceNow integration across teams &orgs
Connect Jira/JSM & ServiceNow teams internally or outside company borders. Tailor sync rules precisely to the existing process. Trusted by Uber Freight, Capgemini & 2.5K+ teams. Pricing is based on items in sync.
Test your sync on real data, skip staging
Poor implementation is the leading trigger for costly post-implementation rework. Versioned, testable sync configuration reduces that risk before it reaches production.
Aida AI scripts and debugs your sync
Aida AI can script mapping between Jira & ServiceNow fields, plus any other necessary sync logic. If you can describe it, Exalate can sync it. And if a sync hits an error, Aida translates it into a plain-language fix.
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Built for any team connecting Jira and ServiceNow across departments or company lines, dev and ITSM, vendor and customer. A strong fit for MSPs & Enterprise teams.
- Sync Jira & ServiceNow with status, priority & SLA mapping intact.
- Push change requests, RITMs & problems into Jira for engineering ownership.
- Connect multiple ServiceNow instances to a single Jira (or vice versa).
- Bridge ITSM & Jira Service Management for orgs running both.
Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.
⚖️ Compare Exalate to IntegrationHub and other apps.
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.40•for Jira Cloud
- Release date
- Jul 2nd 2026
- Summary
- New Exalate Console - Version 4.0.0
- Details
Released for New Exalate on June 22, 2026
Exalate 4.0 is a major update focused on simplifying how the product is structured, improving core setup flows, and delivering a more intuitive experience across connection management and user administration.
New Features
- Improved UX: New Exalate no longer relies on workspace-based concepts. The experience is now centered around systems, connections & roles, making ownership and access more straightforward.
- New Import Connection Flow: A redesigned experience for bringing your Classic connections to the new Exalate console.
- Connection Properties Overview Page: A dedicated page providing a clear overview of connection configuration and settings.
Other Improvements
- Added visibility into pending invitation status in the Users tab.
- Enabled selection of multiple connections when adding a user to a connection.
- Clearer role labels and access messaging.
- Optimized page layouts across Connections, Systems, Troubleshooting & Settings.
- Payment model
- Free
- License type
- Commercial - no charge