ServiceNow Connector for Jira (Two-way Sync)
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Key highlights of the appReal-time Jira ServiceNow integration. Sync issues in Jira and ServiceNow incidents & other entities automatically
Implement any ServiceNow Jira integration use case
Why let no-code integration apps decide your Jira ServiceNow integration scope? Middlewares control everything for both sides, Exalate gives you full control over your environment. Have AI-assisted scripts sync anything
What can you sync between Jira and ServiceNow?
Map & sync incidents, problems, change requests, RITMs & default & custom fields between Jira and ServiceNow. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.
Secure & scalable Jira ServiceNow connector
With Exalate there is no need to negotiate your Jira ServiceNow integration ownership (unlike IntegrationHub or other apps). Scale beyond Jira ServiceNow integration easily & securely, either internally or cross-company.
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More details
Real-time, bidirectional Servicenow Jira integration (including Jira Service Management). Scripts ensure flexibility & AI Assist takes care of complexity✨
- Create/update an issue in Jira, Exalate automatically updates the incident in ServiceNow & the other way around
- How to sync Incidents, CMDB, Change Requests, Problems & Custom Fields between Jira and ServiceNow
- How to sync SLA Records & maintain State Updates from ServiceNow incident to Jira issue
- How to sync time-related information between ServiceNow and Jira
- How to sync SLA Records and maintain State Updates from ServiceNow Incident to Jira Issue
You need to install Exalate on both sides.
👉 Install Exalate on ServiceNow.
👉Install Exalate on your Jira instance, go to Exalate for Jira listing.
🙋Have questions about Jira issue sync? Book a free call with an expert or check docs.
And even 🦾 ask Aida, your AI Sidekick!
📝Compare Exalate with other apps.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Version information
Version 5.8.2•for Jira Cloud
Release date
Feb 9th 2024
Summary
Exalate for ServiceNow 5.8.2
Details
Here are the highlights of release 5.8.0:
- We have stamped the Visual mode as BETA based on customer feedback and are researching new ways to improve it within our product.
- You can follow all our upcoming product updates here.
- We have made some UI improvements in the Connections and the Entity Sync status tab.
- You can now configure your sync faster by directly copying from the local and remote replica.
- You’ll now get a warning message when your Evaluation license is about to expire.
Check out the other small yet cool improvements in the Exalate docs.
Payment model
Paid via Vendor
License type
Commercial