ServiceNow Connector for Jira (ServiceNow Integration)
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Key highlights of the appReal-time Jira ServiceNow integration. Sync issues in Jira and ServiceNow incidents & other entities automatically
Implement any ServiceNow Jira integration use case
Why let no-code integration apps decide your Jira ServiceNow integration scope? Middlewares control everything for both sides, Exalate gives you full control over your environment. Have AI-assisted scripts sync anything
What can you sync between Jira and ServiceNow?
Map & sync incidents, problems, change requests, RITMs & default & custom fields between Jira and ServiceNow. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.
Secure & scalable Jira ServiceNow connector
With Exalate there is no need to negotiate your Jira ServiceNow integration ownership (unlike IntegrationHub or other apps). Scale beyond Jira ServiceNow integration easily & securely, either internally or cross-company.
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More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Real-time, bidirectional Servicenow Jira integration (including Jira Service Management). Scripts ensure flexibility & AI Assist takes away the complexity✨
Popular Use Cases ⚡️
- How to sync Incidents, CMDB, Change Requests, Problems & Custom Fields between Jira and ServiceNow
- How to sync SLA Records & maintain State Updates from ServiceNow incidents to Jira issue
- How to sync time-related information between ServiceNow and Jira
- How to sync SLA Records and maintain State Updates from ServiceNow Incident to Jira Issue
Docs & Support
- 🙋 Support Portal
- 🎓 Academy
- 🦾 Docs & Aida
- 🖥️ Video Tutorials, Use Cases, and Demos
- 📋 Comparisons
- 📖 Case Studies
👉 To integrate Jira and ServiceNow, you need to install Exalate on both sides of the connection. Install Exalate on your Jira here, and on ServiceNow here.
With Exalate you can also integrate other platforms like Azure DevOps, GitHub, Zendesk, Salesforce, Asana, Freshdesk, and more. 🧩
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.8.2•for Jira Cloud
- Release date
- Feb 9th 2024
- Summary
- Exalate for ServiceNow - Version 5.19.2
- Details
See all Exalate Release History.
The version released on November 27th, 2024, includes bug fixes and improvements. It resolves issues with error messages after syncing, problems caused by removing Blobs from the remote side, and delays when ServiceNow took longer than 2 minutes to respond.
Improvements include cleaning up conversation history after changes, adding a link to Aida in the AI Assist disclaimer, extracting input fields in Exalate for better clarity, and enabling tracking of AI conversation IDs. Additionally, users can now opt out of the AI Assist feature.
- Payment model
- Paid via Vendor
- License type
- Commercial