Exalate ServiceNow Connector for Jira (Two-way Integration)
Free app
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Key highlights of the appServiceNow Jira integration (Forge-enabled). Sync incidents, RITMs, change requests & SLAs in real time and across company borders
Jira/JSM ServiceNow integration across teams &orgs
Connect Jira/JSM & ServiceNow teams internally or outside company borders. Tailor sync rules precisely to the existing process. Trusted by Uber Freight, Capgemini & 2.5K+ teams. Pricing is based on items in sync.
Test your sync on real data, skip staging
Poor implementation is the leading trigger for costly post-implementation rework. Versioned, testable sync configuration reduces that risk before it reaches production.
Aida AI scripts and debugs your sync
Aida AI can script mapping between Jira & ServiceNow fields, plus any other necessary sync logic. If you can describe it, Exalate can sync it. And if a sync hits an error, Aida translates it into a plain-language fix.
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More details
Book a demo | Pricing | Build vs Buy | Security & Trust Center | Docs
Built for any team connecting Jira and ServiceNow across departments or company lines, dev and ITSM, vendor and customer. A strong fit for MSPs & Enterprise teams.
- Sync JSM, JPD, Jira & ServiceNow with status, priority & SLA mapping intact.
- Push change requests, RITMs & problems into Jira for engineering ownership.
- Connect multiple ServiceNow instances to a single Jira (or vice versa).
- Bridge ITSM & Jira Service Management for orgs running both.
Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.
⚖️ Compare Exalate to IntegrationHub and other apps.
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.43•for Jira Cloud
- Release date
- Aug 26th 2026
- Summary
- New Exalate Console - Version 4.3.0
- Details
Released for New Exalate on August 21, 2026
New Features:
- Collaborative Import: invite a destination admin by email to complete cross-company imports, even without existing admin access.
- Conversation mode [lab feature]: AI-assisted connection setup, now available to everyone. Switch to script mode anytime, or start a fresh draft with no inherited scripts or triggers.
- Connection Labels: create, apply, and filter connections by custom label for faster navigation at scale.
- Dashboard: track items in sync across all connections, drill into a single integration, and spot trends with daily snapshots.
Improvements:
- Pagination on Connections, Users, and Systems pages for better performance with large datasets.
- Full stack trace visibility in Troubleshooting, plus a persistent error count badge.
- Various UI/UX, stability, and security improvements across every release.
Learn more: http://docs.exalate.com
- Payment model
- Free
- License type
- Commercial - no charge