Exalate Connector for Jira ServiceNow Integration

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

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Key highlights of the appServiceNow Jira integration, built on Forge. Sync incidents, RITMs, change requests & SLAs in real time and across company borders

watch Exalate Connector for Jira ServiceNow Integration video

Jira/JSM ServiceNow integration across teams &orgs

Connect Jira/JSM & ServiceNow teams internally or outside company borders. Tailor sync rules precisely to the existing process. Trusted by Uber Freight, Capgemini & 2.5K+ teams. Pricing is based on items in sync.

Test your sync on real data, skip staging

Poor implementation is the leading trigger for costly post-implementation rework. Versioned, testable sync configuration reduces that risk before it reaches production.

Aida AI scripts and debugs your sync

Aida AI can script mapping between Jira & ServiceNow fields, plus any other necessary sync logic. If you can describe it, Exalate can sync it. And if a sync hits an error, Aida translates it into a plain-language fix.

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Built for any team connecting Jira and ServiceNow across departments or company lines, dev and ITSM, vendor and customer. A strong fit for MSPs & Enterprise teams.

Sync JSM, JPD, Jira & ServiceNow with status, priority & SLA mapping intact.
Push change requests, RITMs & problems into Jira for engineering ownership.
Connect multiple ServiceNow instances to a single Jira (or vice versa).
Bridge ITSM & Jira Service Management for orgs running both.

Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.

⚖️ Compare Exalate to IntegrationHub and other apps.

Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.

Enterprise-ready: ISO 27001, GDPR, Data Residency.

⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.

Resources

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Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 6.0.0•for Jira Cloud

Release date: Oct 29th 2026
Summary: New Exalate Console - The October 29, 2026 Release
Details: What's new in New Exalate
Activities tab: a read-only history of who changed what across your connections, kept for 90 days. Export entries to a file.
Dashboard: track items under sync across all connections, with daily snapshots.
GitHub support for new signups.
Delegate Authentication: invite a colleague to authenticate their own system, no credential sharing. New Owner and Collaborator roles.
OAuth 2.0 for Azure DevOps and ServiceNow.
Email notifications for connection errors.
Aida can now generate triggers in conversation mode. Admins can turn Aida off.
Self-service unarchiving for archived instances.
Plus improvements for stability and usability.
Docs: docs.exalate.com
Payment model: Free
License type: Commercial - no charge